Operations Support Specialist — Growth & Training

FedEx Express México; Saint-Étienne; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Training to get you started and on-the

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FRJ FedEx Express FR in Saint-Étienne seeks an Operations Support Agent to help ensure urgent packages are delivered on time. You will answer customer calls about pickups and deliveries, investigate issues, and work with the team to resolve cases efficiently.

Join a global leader focused on People-Service-Profit, with training, extensive learning resources, and career growth opportunities. The role offers a 35-hour week and regular shifts in a supportive environment.

Qualifications

• Clear communication with customers and colleagues.
• Ability to prioritise tasks in a fast-paced environment.
• Attention to details when entering shipment data and tracking information.

Responsibilities

• Ensure that customers' urgent shipments are routed correctly and on time.
• Answer incoming calls regarding pickup requests and delivery inquiries.
• Investigate failed shipments or pickups and reallocate for next-day delivery when needed.
• Enter data into in-house tracking systems and maintain accurate records.
• Collaborate with team members and managers to follow FedEx processes and controls.

Skills

Good communication

Fast-paced environment

Attention to detail

Job description

FRJ FedEx Express FR in Saint-Étienne seeks an Operations Support Agent to help ensure urgent packages are delivered on time. You will answer customer calls about pickups and deliveries, investigate issues, and work with the team to resolve cases efficiently.

Join a global leader focused on People-Service-Profit, with training, extensive learning resources, and career growth opportunities. The role offers a 35-hour week and regular shifts in a supportive environment.