Operations Support Engineer | Strasbourg | EU Institution

SEIDOR; Strasbourg; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

SEIDOR is seeking an experienced Operations Support Engineer for a long-term project supporting mission-critical European IT systems at eu-LISA. Location is Strasbourg, France, on-site, with a duration of up to 48 months.

You will provide operational support for complex IT applications and infrastructure, manage incidents and changes, monitor systems, and collaborate on CI/CD pipelines, APIs, and authentication technologies to ensure service stability and availability.

Qualifications

• Strong experience in IT operations and application support.
• Experience with ITSM processes and tools.
• Strong knowledge of Linux/Unix environments.
• Experience with container orchestration and observability technologies.
• Experience with CI/CD pipelines and configuration-management tools.
• Knowledge of APIs/gateways and event-streaming/message middleware.
• Knowledge of authentication technologies such as OAuth2, OIDC and SAML.
• Experience with database monitoring, backup and recovery.
• Knowledge of hardening, patching and vulnerability remediation.
• Professional working proficiency in English.

Responsabilités

• Provide operational support for complex IT applications and infrastructure.
• Support incident, problem, change and operational service-management activities.
• Monitor applications, infrastructure, databases and services.
• Work with Linux/Unix environments and container orchestration technologies.
• Support CI/CD pipelines and configuration management.
• Work with APIs, gateways, event-streaming and messaging technologies.
• Support identity and authentication technologies.
• Contribute to database monitoring, backup and recovery.
• Support system hardening, patching and vulnerability remediation.
• Troubleshoot operational issues and contribute to service stability and availability.

Connaissances

IT operations

ITSM processes

Linux/Unix

Container orchestration

CI/CD pipelines

APIs/gateways

OAuth2/OIDC/SAML

Database monitoring

Patching/vulnerability

English proficiency

Outils

Kubernetes

Observability tech

Description du poste

We are looking for an experienced Operations Support Engineer for an upcoming long-term project supporting mission-critical European IT systems at eu-LISA.

Location

Strasbourg, France - On-site

Potential duration

Up to 48 months

What will you do?

• Provide operational support for complex IT applications and infrastructure.
• Support incident, problem, change and operational service-management activities.
• Monitor applications, infrastructure, databases and services.
• Work with Linux/Unix environments and container orchestration technologies.
• Support CI/CD pipelines and configuration management.
• Work with APIs, gateways, event-streaming and messaging technologies.
• Support identity and authentication technologies.
• Contribute to database monitoring, backup and recovery.
• Support system hardening, patching and vulnerability remediation.
• Troubleshoot operational issues and contribute to service stability and availability.

What are we looking for?

• Strong professional experience in IT operations/application support.
• Experience with ITSM processes and tools.
• Strong knowledge of Linux/Unix environments.
• Experience with container orchestration and observability technologies.
• Experience with CI/CD pipelines and configuration-management tools.
• Knowledge of APIs/gateways and event-streaming/message middleware.
• Knowledge of authentication technologies such as OAuth2, OIDC and SAML.
• Experience with database monitoring, backup and recovery.
• Knowledge of hardening, patching and vulnerability remediation.
• Professional working proficiency in English.
• Ability to work on-site in Strasbourg or within 2 hours' travel from Strasbourg.
• Must be eligible to obtain security clearance up to SECRET UE / EU SECRET.