Senior Operations Support Engineer

EUROPEAN DYNAMICS Group; Strasbourg; Sur place; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Full benefits package

Competitive remuneration

Confidential applications

Résumé du poste

EUROPEAN DYNAMICS Group in Strasbourg, France, is seeking a Senior Operations Support Engineer to join the Development team and work on-site at our premises or at the client’s location, collaborating closely with the IT team.

You will manage high-severity incidents, lead investigations, refine monitoring, and coordinate preventive maintenance, ensuring security baselines are met and deployment plans validated with DevSecOps and DBAs.

Qualifications

• University degree in IT or related discipline required.
• Minimum 7 years in enterprise IT operations experience.
• Excellent experience supporting containerised and cloud-native production environments.
• Excellent experience with ITIL processes: Incident, Problem, Change, Release, Event and Capacity Management.
• Strong experience with Linux/Unix systems, container orchestration, and CI/CD integration (GitHub, SonarQube, Git).
• Experience in scripting and automation for operational tasks.
• Experience with IaC tools such as Terraform, Bicep, Red Hat OpenShift, Ansible Automation Platform.
• Experience with containerisation and orchestration tools: Docker/Podman, Kubernetes, OpenShift, Helm, and monitoring tools Prometheus, Grafana, Elasticsearch.
• Experience with middleware and integration technologies (API gateways, messaging, event streaming, data transformation, identity‑management).
• Experience in capacity planning, performance trend analysis, and operational risk assessment.
• Experience with observability, logging and performance‑monitoring tools.
• Strong understanding of automation frameworks, version control and artefact management solutions supporting operational efficiency.
• Strong communication, documentation and coordination skills, including leading technical incident bridges and stakeholder updates.
• In‑depth understanding of middleware and integration technologies (API management, data transformation, messaging, event streaming, identity and access management).
• Excellent command of the English language.

Responsabilités

• Manage high‑severity complex incidents across interconnected systems, ensuring timely resolution and effective communication with stakeholders.
• Lead technical investigations, root‑cause analyses and post‑incident reviews, ensuring corrective and preventive actions are implemented.
• Define and refine monitoring strategies, establish performance baselines and thresholds, and optimise observability for proactive issue detection.
• Coordinate preventive‑maintenance initiatives and environment optimisation, ensuring compliance with operational and security baselines.
• Validate deployment plans, rollback procedures and testing strategies in collaboration with DevSecOps and Database Administration teams.

Connaissances

Strong communication

Documentation

Coordination

English proficiency

Stakeholder management

Incident management

Problem solving

Teamwork

Formation

University degree in IT or related discipline

Outils

GitHub

Git

SonarQube

Terraform

Bicep

Red Hat OpenShift

Ansible Automation Platform

Docker

Kubernetes

Helm

Prometheus

Grafana

Elasticsearch

Description du poste

Senior Operations Support Engineer

Position in Strasbourg, France. Work in company premises or on‑site at customer premises. Integrated into the Development team working closely with a major client’s IT team.

Responsibilities

• Manage high‑severity complex incidents across interconnected systems, ensuring timely resolution and effective communication with stakeholders.
• Lead technical investigations, root‑cause analyses and post‑incident reviews, ensuring corrective and preventive actions are implemented.
• Define and refine monitoring strategies, establish performance baselines and thresholds, and optimise observability for proactive issue detection.
• Coordinate preventive‑maintenance initiatives and environment optimisation, ensuring compliance with operational and security baselines.
• Validate deployment plans, rollback procedures and testing strategies in collaboration with DevSecOps and Database Administration teams.

Qualifications

• University degree in IT or related discipline, combined with minimum 7 years of relevant IT experience.
• Minimum 7 years in enterprise IT operations, including at least 3 years in a senior operational role managing complex, cross‑system incidents and problem investigations.
• Excellent experience supporting containerised and cloud‑native production environments.
• Excellent experience with ITIL processes: Incident, Problem, Change, Release, Event and Capacity Management.
• Strong experience with Linux/Unix systems, container orchestration, and CI/CD integration (GitHub, SonarQube, Git).
• Experience in scripting and automation for operational tasks.
• Experience with IaC tools such as Terraform, Bicep, Red Head OpenShift, Ansible Automation Platform.
• Experience with containerisation and orchestration tools: Docker/Podman, Kubernetes, OpenShift, Helm, and monitoring tools Prometheus, Grafana, Elasticsearch.
• Experience with middleware and integration technologies (API gateways, messaging, event streaming, data transformation, identity‑management).
• Experience in capacity planning, performance trend analysis, and operational risk assessment.
• Experience with observability, logging and performance‑monitoring tools.
• Strong understanding of automation frameworks, version control and artefact management solutions supporting operational efficiency.
• Strong communication, documentation and coordination skills, including leading technical incident bridges and stakeholder updates.
• In‑depth understanding of middleware and integration technologies (API management, data transformation, messaging, event streaming, identity and access management).
• Excellent command of the English language.

Benefits

Competitive remuneration based on qualifications and experience, offered either on contract or with a full benefits package. All applications treated confidentially.

Equal Employment Opportunity

We are committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.