Multinational IT Operations Support Engineer — ITIL & Automation

Sword Group; Strasbourg; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Sword Group is seeking an experienced Operations Support Engineer to join our Strasbourg team, supporting EU institutions and international clients. You will ensure system continuity, perform L2 incident resolution, and collaborate with DevSecOps to optimize deployments and security baselines.

You will work in a multinational environment on governance, change control, and knowledge transfer to sustain service delivery across environments and platforms.

Qualifications

• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years in L2 support for large-scale systems.
• Experience with ITIL-aligned frameworks and change-management processes.
• Strong knowledge of ITIL service management processes (Incident, Problem, Change, Release, Event, Knowledge).
• Familiarity with Linux/Unix environments, container orchestration, and observability stacks.
• Experience with CI/CD pipelines and configuration-management tools.
• Knowledge of API management, gateways, and middleware.

Responsabilités

• Ensure operational maintenance and continuity of the system across environments.
• Provide second-level support by analyzing incidents and service requests per SLAs.
• Perform maintenance to sustain operability and compliance with baselines.
• Monitor system health and coordinate with DevSecOps for deployments and optimization.
• Collaborate with DBAs, Architects, and Operational teams for change control.
• Participate in change and release management and testing.
• Contribute to post-incident reviews and knowledge base updates.
• Provide operational support for middleware, gateways, and identity management.

Connaissances

ITIL processes

L2 support

System monitoring

Troubleshooting

Documentation

Multinational teamwork

Security baselines

DevSecOps collaboration

Outils

Linux/Unix

Container orchestration

Observability stacks

CI/CD pipelines

APIs & middleware

Description du poste

Sword Group is seeking an experienced Operations Support Engineer to join our Strasbourg team, supporting EU institutions and international clients. You will ensure system continuity, perform L2 incident resolution, and collaborate with DevSecOps to optimize deployments and security baselines.

You will work in a multinational environment on governance, change control, and knowledge transfer to sustain service delivery across environments and platforms.