Operations Support Engineer

Response Informatics; Strasbourg; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Response Informatics seeks an Operations Support Engineer based in Strasbourg, France. The role is on-site, full-time, contract-based, supporting a major client IT team in daily operations.

Fluent English is required; the successful candidate will work closely with DevSecOps, DBAs and architects to maintain system stability, security and performance on all environments.

Qualifications

• University degree in IT or relevant discipline; 5+ years in IT.
• Minimum 3 years in IT operations or application/system support; 2+ years in L2 support for large-scale systems.
• Experience with ITIL-based change and release-management processes.
• Knowledge of ITIL service management processes including incident, problem, change, release, event and knowledge management.
• Familiarity with Linux/Unix environments, container orchestration, observability tools;
• Understanding of CI/CD pipelines and configuration-management tools.
• Knowledge of API management, gateways, data transformation and messaging platforms, IAM solutions.
• Excellent English language skills.

Responsabilités

• Ensure operational maintenance and continuity after entry into operations; keep systems stable, secure, and performant.
• Provide second-level support analyzing and resolving incidents, problems, and service requests.
• Perform maintenance activities to sustain operability and compliance with security baselines.
• Monitor system health with observability tools and coordinate with DevSecOps for deployments and enhancements.
• Collaborate with DBAs, architects and operational teams for change control.
• Participate in change and release management; ensure deployment readiness and rollback planning.
• Contribute to post-incident reviews and maintain runbooks and knowledge base.
• Provide operational support for middleware and integration components including gateways and IAM.

Connaissances

ITIL expertise

Linux/Unix

CI/CD

APIs & middleware

Observability

Security basics

Problem solving

Communication

DevSecOps collaboration

Formation

University degree in IT

Outils

ServiceNow

Kubernetes

Observability stacks

Description du poste

We are currently hiring a Operations Support Engineer for an exciting client engagement.

Role: Operations Support Engineer

Location: Strasbourg, France (Onsite every day at the office)

Position: Contract

Please Note: Due to security clearance requirements, we can only consider EU Citizens for this position. Must work 5 days a week from the end customer's office in Strasbourg, France

Description

We currently have a vacancy for an Operations Support Engineer fluent in English to offer services as an expert based in Strasbourg, France. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client’s IT team on site.

Tasks:

• Ensure the operational maintenance and continuity of the system after its Entry into Operations, guaranteeing that it remains stable, secure and performant across all environments;
• Provide second-level support by analysing and resolving incidents, problems and service requests in accordance with defined service levels;
• Perform corrective, adaptive, preventive and perfective maintenance activities to sustain operability and compliance with the Contracting Authority’s technical, operational and security baselines;
• Monitor system health and performance through observability tools, respond proactively to alerts and events, and coordinate with DevSecOps Engineers for deployments, automation improvements and environment optimisation;
• Collaborate with Database Administrators, Architects and the CA’s Operational teams to ensure effective system operation, configuration management and change control;
• Participate in change and release management activities, ensuring deployment readiness, rollback planning and validation testing;
• Contribute to post-incident reviews and root-cause analyses, maintain operational documentation, runbooks and knowledge-base articles, and support knowledge transfer and handover activities to guarantee service sustainability and continuity of expertise;
• Provide operational support for middleware and integration components forming the overall technical landscape, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms.

Requirements

• University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT;
• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission-critical systems;
• Experience working within ITIL-aligned frameworks and structured change and release-management processes;
• Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management;
• Proficiency with IT service management tools such as Service Now etc;
• Experience with Linux/Unix environments, container orchestration platforms and observability stacks;
• Understanding of CI/CD pipelines and configuration-management tools;
• Knowledge of application runtime environments, APIs, middleware and integration technologies such as: API management and gateway platforms; Event streaming and message-oriented middleware; Data transformation and mapping tools; Identity and access management solutions and related authentication mechanisms (OAuth2, OIDC, SAML, etc.); Web infrastructure and content-management platforms; Mobile build and deployment pipelines;
• Knowledge of database performance monitoring, backup and recovery coordination;
• Familiarity with system hardening, patching and vulnerability remediation;
• Familiarity with the middleware and integration technologies, including but not limited to API management, data transformation and messaging platforms, event streaming, identity and access management, web infrastructure, content management systems, observability and automation tools,
• ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification will be an asset;
• Excellent command of the English language.