Operations Support Engineer

ThoughtLabs Belgium; Strasbourg; Sur place; EUR 48 000 - 65 000; Plein temps

Résumé du poste

ThoughtLabs Belgium is seeking an experienced IT operations professional to ensure system stability, security, and performance post go-live. You will provide L2 support, analyse incidents, and coordinate with DevSecOps for deployments and improvements.

Responsibilities include change/release processes, runbooks, and knowledge transfer to sustain expertise across a multi-vendor environment while maintaining strong documentation and governance.

Qualifications

• ITIL processes including Incident, Problem, Change, Release, Event and Knowledge Management.
• Experience with IT service management tools as defined by the CA.
• Experience with Linux/Unix environments, container orchestration platforms and observability stacks.
• Understanding of CI/CD pipelines and configuration-management tools.
• Knowledge of APIs, middleware and integration technologies such as API management, event streaming, data transformation, identity and access management, web infrastructure and CMS.
• Knowledge of database performance monitoring, backup and recovery coordination.
• Familiarity with system hardening, patching and vulnerability remediation.
• Strong analytical, troubleshooting and documentation skills.
• Ability to communicate effectively and work in a multicultural, multi-vendor operational environment.
• Familiarity with middleware and integration technologies, including API management, data transformation and messaging platforms, event streaming, identity and access management, web infrastructure, CMS, observability and automation tools.
• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission-critical systems.
• Experience working within ITIL-aligned frameworks and structured change and release-management processes.
• Certifications (preferred): ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification.

Responsabilités

• Ensure the operational maintenance and continuity of the system after its Entry into Operations, guaranteeing stability, security and performance across environments.
• Provide second-level support by analysing and resolving incidents, problems and service requests according to defined SLAs.
• Perform corrective, adaptive, preventive and perfective maintenance to sustain operability and compliance with technical, operational and security baselines.
• Monitor system health and performance through observability tools, respond to alerts, and coordinate with DevSecOps for deployments and environment optimisation.
• Collaborate with DBAs, Architects and Operational teams to ensure effective operation, configuration management and change control.
• Participate in change and release management activities, ensuring deployment readiness, rollback planning and validation testing.
• Contribute to post-incident reviews and root-cause analyses, maintain runbooks and knowledge-base articles, and support knowledge transfer and handover.
• Provide operational support for middleware and integration components including gateways, data transformation, messaging platforms, IAM systems, web servers and CMS.

Description du poste

• Ensure the operational maintenance and continuity of the system after its Entry into Operations, guaranteeing that it remains stable, secure and performant across all environments.
• Provide second-level support by analysing and resolving incidents, problems and service requests in accordance with defined service levels.
• Perform corrective, adaptive, preventive and perfective maintenance activities to sustain operability and compliance with the Contracting Authority’s technical, operational and security baselines.
• Monitor system health and performance through observability tools, respond proactively to alerts and events, and coordinate with DevSecOps Engineers for deployments, automation improvements and environment optimisation.
• Collaborate with Database Administrators, Architects and the CA’s Operational teams to ensure effective system operation, configuration management and change control.
• Participate in change and release management activities, ensuring deployment readiness, rollback planning and validation testing.
• Contribute to post-incident reviews and root-cause analyses, maintain operational documentation, runbooks and knowledge-base articles, and support knowledge transfer and handover activities to guarantee service sustainability and continuity of expertise.
• Provide operational support for middleware and integration components forming the overall technical landscape, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms.

Knowledge and skills

• Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management.
• Proficiency with IT service management tools as defined or agreed by the CA.
• Experience with Linux/Unix environments, container orchestration platforms and observability stacks.
• Understanding of CI/CD pipelines and configuration-management tools.
• Knowledge of application runtime environments, APIs, middleware and integration technologies such as:
  • API management and gateway platforms;
  • Event streaming and message-oriented middleware;
  • Data transformation and mapping tools;
  • Identity and access management solutions and related authentication
  • Web infrastructure and content-management platforms;
  • Mobile build and deployment pipelines.
• Knowledge of database performance monitoring, backup and recovery coordination.
• Familiarity with system hardening, patching and vulnerability remediation.
• Strong analytical, troubleshooting and documentation skills.
• Ability to communicate effectively and work in a multicultural, multi-vendor operational environment.
• Familiarity with the middleware and integration technologies, including but not limited to API management, data transformation and messaging platforms, event streaming, identity and access management, web infrastructure, content management systems, observability and automation tools, as defined or agreed by the CA.
• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission- critical systems.
• Experience working within ITIL-aligned frameworks and structured change and release-management processes.
• Certifications (preferred): ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification.