Operations Support Engineer

Response Informatics; Strasbourg; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Response Informatics in Strasbourg seeks an IT operations professional to support mission-critical systems. The role requires a university IT degree and 5+ years in IT, with emphasis on L2 support, ITIL processes, and change management.

Candidates should be proficient with Linux, container orchestration, APIs, and ServiceNow, and demonstrate strong English communication. This fulltime position offers collaboration in a global IT environment.

Qualifications

• University degree in IT or relevant discipline with 5+ years of IT experience.
• At least 3 years in IT operations or L2 support for large-scale systems.
• Experience with ITIL-aligned change and release-management processes.
• Solid knowledge of ITIL service management processes (Incident, Problem, Change, Release, Event, Knowledge).
• Proficiency with IT service management tools such as ServiceNow.
• Experience with Linux/Unix environments and container orchestration.
• Understanding of CI/CD pipelines and configuration-management tools.
• Knowledge of APIs, middleware and integration tech, IAM (OAuth2, SAML, etc.).
• Familiarity with observability and data transformation tools.

Connaissances

ITIL processes

Linux/Unix

Container orchestration

CI/CD pipelines

APIs and integration technologies

Observability stacks

Database performance monitoring

English language

Formation

University degree in IT

ITIL Foundation or higher

Outils

ServiceNow

Description du poste

• University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT;
• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission-critical systems;
• Experience working within ITIL-aligned frameworks and structured change and release-management processes;
• Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management;
• Proficiency with IT service management tools such as Service Now etc;
• Experience with Linux/Unix environments, container orchestration platforms and observability stacks;
• Understanding of CI/CD pipelines and configuration-management tools;
• Knowledge of application runtime environments, APIs, middleware and integration technologies such as: API management and gateway platforms; Event streaming and message-oriented middleware; Data transformation and mapping tools; Identity and access management solutions and related authentication mechanisms (OAuth2, OIDC, SAML, etc.); Web infrastructure and content-management platforms; Mobile build and deployment pipelines;
• Knowledge of database performance monitoring, backup and recovery coordination;
• Familiarity with system hardening, patching and vulnerability remediation;
• Familiarity with the middleware and integration technologies, including but not limited to API management, data transformation and messaging platforms, event streaming, identity and access management, web infrastructure, content management systems, observability and automation tools,
• ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification will be an asset;
• Excellent command of the English language.