Operational Specialist

ThoughtLabs Belgium; Strasbourg; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

ThoughtLabs Belgium is seeking an experienced IT Operations professional to ensure stable, secure and high‑performing systems across environments. The role covers second-level incident resolution, maintenance to meet baselines, and proactive observability-driven improvements.

You will work with DevSecOps for deployments and collaborate with DBAs, architects, and operational teams. The candidate should have 5+ years in IT operations, ITIL expertise, and strong Linux/Kubernetes/CI-CD knowledge;

Qualifications

• University degree in IT or relevant discipline.
• Minimum 5 years of IT experience; 3+ years in IT operations or L2 support for large systems.
• Strong knowledge of ITIL processes: Incident, Problem, Change, Release, Event, Knowledge.

Responsabilités

• Ensure system maintenance, stability, security and performance across environments.
• Provide L2 support by analysing incidents and service requests against SLAs.
• Perform corrective, adaptive, preventive and perfective maintenance to meet security baselines.
• Monitor health using observability tools; coordinate with DevSecOps for deployments and optimisations.
• Collaborate with DBAs, Architects and Operational teams for configuration and change control.
• Participate in change and release management; ensure readiness and rollback validation.
• Contribute to post-incident reviews and knowledge base documentation.
• Provide operational support for middleware and integration components.

Connaissances

ITIL knowledge

Linux/Unix

Observability

CI/CD

API/middleware knowledge

Security baselines

Formation

University degree in IT

Outils

ServiceNow

Kubernetes

Jenkins

Description du poste

• Ensure the operational maintenance and continuity of the system after its Entry into Operations, guaranteeing that it remains stable, secure and performant across all environments;
• Provide second-level support by analysing and resolving incidents, problems and service requests in accordance with defined service levels;
• Perform corrective, adaptive, preventive and perfective maintenance activities to sustain operability and compliance with the Contracting Authority’s technical, operational and security baselines;
• Monitor system health and performance through observability tools, respond proactively to alerts and events, and coordinate with DevSecOps Engineers for deployments, automation improvements and environment optimisation;
• Collaborate with Database Administrators, Architects and the CA’s Operational teams to ensure effective system operation, configuration management and change control;
• Participate in change and release management activities, ensuring deployment readiness, rollback planning and validation testing;
• Contribute to post-incident reviews and root-cause analyses, maintain operational documentation, runbooks and knowledge-base articles, and support knowledge transfer and handover activities to guarantee service sustainability and continuity of expertise;
• Provide operational support for middleware and integration components forming the overall technical landscape, including gateways, data transformation and messaging platforms, identity and access management systems, web servers and content management platforms.

Requirements :

• University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT;
• Minimum 3 years of experience in IT operations or application/system support, including at least 2 years in second-level (L2) support for large-scale, mission-critical systems;
• Experience working within ITIL-aligned frameworks and structured change and release-management processes;
• Excellent understanding of ITIL service management processes, including Incident, Problem, Change, Release, Event and Knowledge Management;
• Proficiency with IT service management tools such as Service Now etc;
• Experience with Linux/Unix environments, container orchestration platforms and observability stacks;
• Understanding of CI/CD pipelines and configuration-management tools;
• Knowledge of application runtime environments, APIs, middleware and integration technologies such as: API management and gateway platforms; Event streaming and message-oriented middleware; Data transformation and mapping tools; Identity and access management solutions and related authentication mechanisms (OAuth2, OIDC, SAML, etc.); Web infrastructure and content-management platforms; Mobile build and deployment pipelines;
• Knowledge of database performance monitoring, backup and recovery coordination;
• Familiarity with system hardening, patching and vulnerability remediation;
• Familiarity with the middleware and integration technologies, including but not limited to API management, data transformation and messaging platforms, event streaming, identity and access management, web infrastructure, content management systems, observability and automation tools,
• ITIL Foundation or higher, Linux administration, container-orchestration or equivalent certification will be an asset;
• Excellent command of the English language.