Operations Support Agent — Growth, Training & Perks

FedEx; Mulhouse; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Attractive compensation package

Training and on-the-job learning

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Job summary

FRJ FedEx Express FR is seeking an Operations Support Agent to join their team. The role involves ensuring urgent packages reach the right place on time, handling customer calls regarding shipments, and investigating failed deliveries as needed.

You will enter data into the in-house tracking system and collaborate with the team and managers while adhering to FedEx processes and regulatory requirements. Training and career development are offered.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time.
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries.
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery.
• Entering data into our in-house tracking system.
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations.
• Adhering to FedEx processes, procedures and controls, and regulatory requirements.

Skills

Good communication

Fast-paced environment

Time management

Tools

In-house tracking system

Job description

FRJ FedEx Express FR is seeking an Operations Support Agent to join their team. The role involves ensuring urgent packages reach the right place on time, handling customer calls regarding shipments, and investigating failed deliveries as needed.

You will enter data into the in-house tracking system and collaborate with the team and managers while adhering to FedEx processes and regulatory requirements. Training and career development are offered.