Operations Support Agent — Fast-Paced Logistics Hero

GBD FedEx Express UK Transportation Limited; Metz; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Tuition Assistance Program

Employee Assistance Program

Employee reduced-rate shipping

Great career opportunities

Training to get you started

Job summary

FRJ FedEx Express FR is seeking an Operations Support Agent to join our team. This role focuses on ensuring urgent packages reach the right destination on time and delivering reliable service.

You will answer customer calls about shipment collection and delivery inquiries, investigate failed deliveries, enter data into our tracking system, and collaborate with your manager and other operations stations while adhering to FedEx processes.

Qualifications

• Good communication and social skills.
• Ability to work in a fast-paced environment with strict timelines.
• Ability to manage own time effectively with attention to detail.

Responsibilities

• Ensuring that customers' urgent packages get to the right place, on time
• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries
• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery
• Entering data into our in-house tracking system
• Running clear and effective communication and collaboration with the team, your manager, and other operations stations
• Adhering to FedEx processes, procedures and controls, and regulatory requirements

Skills

Good communication

Fast-paced environment

Time management

Job description

FRJ FedEx Express FR is seeking an Operations Support Agent to join our team. This role focuses on ensuring urgent packages reach the right destination on time and delivering reliable service.

You will answer customer calls about shipment collection and delivery inquiries, investigate failed deliveries, enter data into our tracking system, and collaborate with your manager and other operations stations while adhering to FedEx processes.