Onsite CSR (FR/EN) – Order Fulfillment & Support

Amcor; Barbezieux-Saint-Hilaire; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Amcor is seeking a Customer Service Representative for the AF Barbezieux site, on-site in France. The role centers on delivering excellent customer experience, coordinating orders, and collaborating with Sales, Logistics, and Quality teams.

You will manage orders, forecast sharing, and ensure timely delivery while maintaining high OHSE standards. The ideal candidate will be fluent in English and French, with prior experience in customer service within manufacturing or packaging environments and

Qualifications

• Experience in a similar position, preferably in a packaging or manufacturing environment.
• Strong Excel skills appreciated.
• Experience of SAP and Salesforce.com preferred.
• Fluent in English & French.

Responsabilités

• Manage customer demand from initial order placement through to delivery, utilizing all resources to manage customer orders.
• Continuously strive to improve customer relations with prompt, efficient service, using own initiative to resolve complex problems when they arise.
• Proactively looks for better ways of working in order to ensure we provide the best service possible to our customers.
• Coordinates expediting of rush shipments and monitors their progress to delivery.
• Shares customer forecasts to support the demand planning process and works with operations to manage shortages or delays.
• Proactively manage customer finished goods levels and aged inventory.
• Manage customer complaints.
• Maintain OHSE and hygiene standards as required by Amcor and local legislation.
• Other duties as assigned.

Connaissances

Customer focus

Results oriented

Interpersonal skills

Time management

Organisational skills

Team collaboration

Outils

SAP

Salesforce

Description du poste

Amcor is seeking a Customer Service Representative for the AF Barbezieux site, on-site in France. The role centers on delivering excellent customer experience, coordinating orders, and collaborating with Sales, Logistics, and Quality teams.

You will manage orders, forecast sharing, and ensure timely delivery while maintaining high OHSE standards. The ideal candidate will be fluent in English and French, with prior experience in customer service within manufacturing or packaging environments and