Field Tech Service Engineer, Flexible Packaging

Amcor; Sarrebourg; On-site; EUR 45,000 - 60,000; Full time

Job summary

Amcor is seeking a Field Technical Service Engineer to support customers across the EMEA region, primarily in France, with up to 70% travel. You will split time between customer sites and production environments, acting as the technical interface for flexible packaging solutions.

You will collaborate with R&D and customers on trials, validate new products, and troubleshoot on-site issues, contributing to product success and customer satisfaction.

Qualifications

• Engineering or scientific degree (or equivalent industry experience).
• 2–3+ years in flexible packaging or packaging machinery.
• Understanding of converting processes and filling/packaging equipment.
• Knowledge of packaging validation procedures.
• Strong troubleshooting and problem-solving skills.
• Excellent communication with a customer-focused mindset.
• Ability to work independently in a fast-paced environment.
• High level of organization and attention to detail.
• Fluent in French and English; additional European languages are a plus.
• Willingness to travel up to 70% across the region.

Responsibilities

• Provide on-site and remote technical support at customer and OEM sites across packaging applications.
• Diagnose and resolve material, machine, and product interaction issues.
• Deliver detailed service reports and share actionable insights internally.
• Support packaging trials from initial testing to industrial scale-up with R&D and customers.
• Drive root cause analysis, claim resolution and minimize business impact.
• Maintain strong relationships with customers, OEMs, and internal stakeholders with technical expertise.

Skills

French language

English language

Troubleshooting

Customer communication

Independent work

Travel readiness

Education

Engineering or scientific degree

Job description

Amcor is seeking a Field Technical Service Engineer to support customers across the EMEA region, primarily in France, with up to 70% travel. You will split time between customer sites and production environments, acting as the technical interface for flexible packaging solutions.

You will collaborate with R&D and customers on trials, validate new products, and troubleshoot on-site issues, contributing to product success and customer satisfaction.