Night Porter

Tremplin; Morzine; Remote; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Company health insurance

Two days off per week

Combo app time tracking and scheduling

Job summary

Hôtel Le Tremplin in Morzine, the French Alps, seeks a dedicated Night Porter to ensure a warm welcome, guest safety and smooth hotel operations overnight. You will manage late arrivals, handle payments, and monitor the property to maintain high service standards.

Join a busy, year-round team offering competitive compensation, two days off weekly, and a supportive environment with health insurance. Experience in hospitality and basic IT skills are essential, with French fluency required.

Qualifications

• Previous hotel reception experience is advantageous.
• Confident using IT systems and hotel property management software (Mews advantage).
• Strong administrative and financial management skills.
• Ability to work alone and make sound decisions.
• Knowledge of security, evacuation and incident management procedures.
• Experience cleaning and maintaining premises, ideally in hospitality or catering.
• Good knowledge of hygiene and safety regulations.
• Maintain high standards of cleanliness and presentation.
• Fluent French is required; English is desirable.

Responsibilities

• Welcome guests during the night, manage late arrivals and early departures.
• Handle payments, invoicing and end-of-day closing procedures.
• Monitor the property throughout the night and ensure guest safety.
• Carry out nightly security patrols and closing procedures.
• Report issues to management and provide a thorough handover to day teams.

Skills

Hotel reception experience

IT systems proficiency

Mews familiarity

Administrative skills

Decision making

Tools

Hotel PMS software

Job description

Welcome to Hôtel Le Tremplin, a busy, year-round hotel, restaurant and bar in the centre of Morzine in the French Alps. Exceptional customer service is at the heart of Le Tremplin; each of our colleagues provides a warm, friendly welcome to our guests at all times. We’re a fun, friendly team, we’re famous for creating memorable experiences and we take pride in providing exceptional standards across the venue. As we continue to grow, we are seeking a passionate and dedicated Night Porter to join our team and contribute to our continued success.

Job Summary:

As a true ambassador for Le Tremplin, you will ensure a warm welcome, guest safety and the smooth running of the hotel throughout the night.

Responsibilities:

• Welcome guests during the night, managing late arrivals and early departures.
• Handle payments, invoicing and end-of-day closing procedures.
• Monitor the property throughout the night.
• Ensure the safety and security of guests, colleagues and the premises.
• Carry out scheduled security patrols.
• Complete closing and securing procedures for the premises.
• Clean the restaurant, bar and associated areas.
• Prepare the premises for opening the following morning.
• Report any issues or necessary interventions to management.
• Provide a thorough handover of information to the day teams.
• Promote a caring culture and demonstrate our values every day.

Scope of Autonomy:

• Organise and manage routine operations during the night shift.
• Handle guest requests and resolve everyday situations independently.
• Make operational decisions to protect guest comfort, safety and satisfaction.
• Coordinate with on-call colleagues when necessary.
• Offer goodwill gestures within the limits of delegated authority.
• Prioritise tasks and requests according to urgency.
• Organise cleaning and maintenance tasks so the property is fully prepared for the start of the day.

Reporting Responsibilities:

• Report directly to the Sales & Experience Manager or Head of Reception.
• Ensure a clear and complete handover to the day teams.
• Report all incidents, guest complaints and safety concerns.
• Escalate maintenance, equipment and operational support requirements.
• Ensure the accuracy of night reports, closing procedures and checks.
• Inform management of any issues concerning cleanliness, safety or the general condition of the property.

Timpson Culture:

Every colleague is expected to embrace and champion Le Tremplin’s culture among both colleagues and guests:

• Deliver and champion exceptional hospitality for every guest, during every service.
• Promote a positive and happy team culture.
• Set an example every day through appearance, punctuality, attitude and high service standards.
• Support colleagues and work together as a team.

Required Technical Skills:

• Previous hotel reception experience would be an advantage.
• Confident using IT systems and hotel property management software (experience with Mews would be an advantage).
• Good administrative and financial management skills.
• Ability to work alone and make sound decisions.
• Knowledge of security, evacuation and incident-management procedures.
• Experience cleaning and maintaining premises, ideally in hospitality or catering.
• Good knowledge of hygiene and safety regulations.
• Ability to maintain high standards of cleanliness and presentation.
• Fluent French is required.
• A good understanding of English is desirable.

Personal Qualities:

• Professional appearance and a strong commitment to guest service.
• Attention to detail and pride in doing a job well.
• Pride in maintaining spotless surroundings.
• Thoroughness, reliability and a strong sense of responsibility.
• Calm and composed in all circumstances.
• Independence and willingness to take initiative.
• Quick to respond to unexpected situations, with a practical approach to problem-solving.
• Discretion and respect for confidentiality.
• Team spirit and positive communication with other departments.
• Ability to spot and correct small imperfections before they affect the guest experience.
• A positive, caring and professional attitude that reflects Le Tremplin’s values.
• Two days off per week.
• Flexible hours, with time tracking and scheduling managed through the Combo app.
• Company health insurance.

At Hôtel Le Tremplin, we believe in supporting our colleagues to deliver their best. We offer competitive compensation packages, opportunities for career growth, and a positive work environment that feels like family.

We’re hiring! Company Overview: Welcome to Hôtel Le Tremplin, a busy, year-round hotel, restaurant and bar in the centre of Morzine in the French Alps...

We’re hiring! Company Overview: Welcome to Hôtel Le Tremplin, a busy, year-round hotel, restaurant and bar in the centre of Morzine in the French Alps...

We’re hiring! Company Overview: Welcome to Hôtel Le Tremplin, a busy, year-round hotel, restaurant and bar in the centre of Morzine in the French Alps...