French/English Customer Service Representative

Jobtailor; Paris; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

Sézane in Paris, France is seeking a dedicated Customer Service Advisor to respond to inquiries via email, WhatsApp, and outbound calls to resolve issues and ensure satisfaction.

You will provide accurate product information, explain purchasing, returns and exchanges, and follow up to improve the overall customer experience.

The ideal candidate is fully bilingual in French and English, with excellent Dutch proficiency, good spelling, and the ability to work Saturdays as part of a team.

Qualifications

• Impeccable spelling and grammar.
• Adaptable and able to handle a high volume of inquiries with rigor and empathy.
• Fully bilingual in French and English.
• Dutch proficiency required for daily use.
• Saturday work is included in the schedule.

Responsabilités

• Respond to customer inquiries via email, WhatsApp, and outbound calls to handle specific complaints.
• Take a proactive approach with customers, maintaining a strong service-oriented mindset.
• Proactively suggest ways to improve the customer experience.
• Handle complaints and disputes.
• Provide accurate product information regarding features, availability, and reservations.
• Explain purchasing, return, and exchange procedures, and follow up as needed.
• Join Sézane’s dynamic team of customer service advisors.

Connaissances

Excellent Dutch Proficiency

Bilingual in French and English

Customer Experience Improvement

Complaint Handling

High Volume Inquiry Management

Outils

Email

WhatsApp

Outbound Calls

Description du poste

• Respond to customer inquiries via email, WhatsApp, and outbound calls to handle specific complaints.


• Take a proactive approach with customers, maintaining a strong service-oriented mindset.


• Proactively suggest ways to improve the customer experience.


• Handle complaints and disputes.


• Provide accurate product information regarding features, availability, and reservations.


• Explain purchasing, return, and exchange procedures, and follow up as needed.


• Join Sézane’s dynamic team of customer service advisors.

Requirements

• You enjoy writing and have impeccable spelling and grammar.


• You are adaptable and able to handle a high volume of inquiries with rigor and empathy.


• Excellent Dutch proficiency is required for daily use.


• You are positive, patient, meticulous, and organized, with the ability to work as part of a team and meet daily targets.


• You are fully bilingual in French and English.


• Saturday work is included in the schedule.

Core Competencies

Demonstrates strong customer service skills with a focus on proactive communication and problem resolution. Proficient in handling inquiries and complaints while maintaining a positive and organized approach.

Highest-signal resume keywords

• Excellent Dutch Proficiency


• Bilingual in French and English


• Customer Experience Improvement


• Complaint Handling


• High Volume Inquiry Management

Soft Skills

• Impeccable Spelling and Grammar


• Adaptability


• Empathy


• Meticulousness


• Organizational Skills


• Team Collaboration


• Positive Attitude


• Patience

Industry Keywords

• Customer Service


• Product Information


• Purchasing Procedures


• Return Procedures


• Exchange Procedures

Tools & Technologies

• Email


• WhatsApp


• Outbound Calls