Customer Service Representative – French, English, Spanish

Jobtailor; Paris; Sur place; EUR 24 000 - 34 000; Plein temps

Résumé du poste

Sézane is seeking a Customer Service Advisor to join their team in Paris. The role focuses on handling inquiries via email, WhatsApp, and calls, while maintaining a proactive, service‑oriented mindset and improving the overall customer experience.

Ideal candidates are fluent in French, English, and Spanish, with strong writing skills and attention to detail; Dutch daily usage is required. Weekend work may be needed as part of a collaborative team.

Qualifications

• Fully bilingual in French, English, and Spanish.
• Excellent writing with impeccable spelling and grammar.
• Agile and able to handle high volume requests with accuracy and empathy.
• Excellent command of Dutch for daily use.
• Able to work in a team and meet daily targets.
• Saturday work required.
• Positive attitude, patience, attention to detail, and organizational skills.

Responsabilités

• Respond to customer inquiries via email, WhatsApp, and outbound calls to handle certain complaints.
• Take a proactive approach with customers while maintaining a service-oriented mindset.
• Proactively suggest ways to improve the customer experience.
• Handle complaints and disputes with professionalism.
• Provide high-quality product information, especially regarding features, availability, and reservations.
• Explain purchasing, return, and exchange procedures to customers.
• Follow up on customer requests and ensure satisfaction.

Connaissances

Bilingual French English Spanish

Excellent writing

Attention to detail

Organizational skills

Dutch language proficiency

Agile mindset

Description du poste

• Respond to customer inquiries via email, WhatsApp, and outbound calls to handle certain complaints
• Take a proactive approach with customers while maintaining a service-oriented mindset
• Proactively suggest ways to improve the customer experience
• Handle complaints and disputes
• Provide high-quality product information, particularly regarding features, availability, and reservations
• Explain purchasing, return, and exchange procedures
• Follow up on customer requests
• Join Sézane’s Customer Service Advisor team

Requirements

• Fully bilingual in French, English, and Spanish
• You enjoy writing and have impeccable spelling and grammar
• Agile and able to handle a high volume of requests with accuracy and empathy
• Excellent command of Dutch is required for daily use
• Able to work as part of a team and meet daily targets
• Saturday work required
• Positive attitude, patience, attention to detail, and strong organizational skills

Core Competencies

Demonstrates strong customer service skills by effectively responding to inquiries and handling complaints while maintaining a service-oriented mindset. Proficient in multiple languages, including French, English, Spanish, and Dutch, to enhance customer interactions and improve overall experience.

Highest-signal resume keywords

• Bilingual In French, English, And Spanish
• Excellent Command Of Dutch
• Customer Service Skills
• Attention To Detail
• Organizational Skills

Soft Skills

• Empathy
• Positive Attitude
• Patience
• Writing Skills
• Strong Grammar

Industry Keywords

• Customer Inquiries
• Complaints Handling
• Product Information
• Purchasing Procedures
• Return And Exchange Procedures