Merchant Logistics Lead, Paris – Ops & Adoption

TikTok; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

TikTok Shop is seeking an experienced Logistics Operations Manager for Merchant Operations in Paris. You will own end-to-end logistics performance, carrier management, service quality, and cost control, collaborating with Product, Logistics Operations and Commercial teams.

The role requires fluency in English and French, deep knowledge of e-commerce fulfillment, and a proven ability to onboard merchants, scale TikTok Shipping adoption, and drive data-driven improvements.

Qualifications

• Experience in Merchant Operations, Seller Management, e-Commerce Operations, Marketplace Operations or Account Management.
• Strong understanding of e-Commerce logistics, fulfillment and supply chain operations.
• Demonstrated ability to understand merchant business models, identify operational pain points and drive adoption of new logistics solutions.
• Strong stakeholder management skills with the ability to collaborate effectively across Product, Operations, Commercial and external merchant teams.
• Fluent communication in French is required to communicate with merchants and vendors.
• Experience working with enterprise or strategic merchants.
• Excellent analytical and problem-solving skills with experience using data to drive decisions.
• Proven ability to manage multiple projects in a fast-paced environment.
• Experience in marketplaces, logistics providers, fulfillment services or e-Commerce platforms is highly preferred.

Responsabilités

• Own onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in France.
• Develop a deep understanding of merchants' logistics operations, fulfillment models and business needs, and translate these into scalable operational solutions.
• Identify, recruit and onboard high-potential merchants, especially large sellers and high-volume warehouses, to accelerate TikTok Shipping adoption.
• Build trusted relationships with merchants and serve as the primary point of contact for logistics-related topics.
• Work closely with Product, Logistics Operations and Commercial teams to prioritize merchant requirements and improve the TikTok Shipping product and operational processes.
• Collect and analyze merchant feedback (Voice of Customer), identify pain points, and drive continuous improvements in merchant and buyer experience.
• Develop seller enablement materials, onboarding guides and best practices, and deliver training through webinars, workshops and merchant meetings.
• Monitor merchant adoption, operational performance and business metrics, providing regular reporting and actionable insights to internal stakeholders.

Connaissances

Merchant operations

Seller management

E-commerce operations

Marketplace operations

Data analysis

Stakeholder management

French fluency

English proficiency

Description du poste

TikTok Shop is seeking an experienced Logistics Operations Manager for Merchant Operations in Paris. You will own end-to-end logistics performance, carrier management, service quality, and cost control, collaborating with Product, Logistics Operations and Commercial teams.

The role requires fluency in English and French, deep knowledge of e-commerce fulfillment, and a proven ability to onboard merchants, scale TikTok Shipping adoption, and drive data-driven improvements.