TikTok Shop - Logistics Operations Manager, 4PL Operations (Chinese Speaker)

TikTok; Paris; Sur place; EUR 95 000 - 130 000; Plein temps

Résumé du poste

TikTok is seeking an experienced logistics operations manager to oversee end-to-end logistics in EU new markets, ensuring efficient import clearance, warehouse fulfillment, and on-time delivery across multiple carriers.

You will build strategic relationships with 3PLs and vendors, own operational KPIs, analyze root causes, and implement both short-term fixes and long-term improvements, enabling sustainable growth for TikTok's expanding EU operations.

Qualifications

• Bachelor’s degree or higher in logistics, transportation, or operations management.
• At least 5 years in logistics operations with knowledge of import clearance, warehousing, returns.
• Strong 3PL management experience.
• Self-motivated, analytical, and data-driven.
• Fluent French; able to communicate with merchants and vendors in France.
• Fluent Chinese for internal stakeholders in Mainland China.

Responsabilités

• Oversee logistics operation in EU new markets from import clearance to delivery.
• Build and manage relationships with 3PLs and logistics providers.
• Own SOP and KPI, analyze root causes, implement short-term and long-term improvements.
• Conduct market and industry research to hedge risks.
• Manage day-to-day operations and drive high performance.

Connaissances

Analytical and data-driven

French language proficiency

Chinese language proficiency

Self-motivated

Formation

Bachelor’s degree or higher in logistics/operations

Description du poste

Responsibilities

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.

We are looking for an experienced logistics operations manager to manage the overall carrier performance in EU new markets

• Oversee the logistics operation in EU new markets, including (but not limited to) import clearance, courier delivery, warehouse fulfillment, reverse logistics, reverse warehouse; Responsible for end-to-end logistics performance from paid until delivered in different logistics modes;
• Build and manage key strategic relationships with Key Sellers, 3PLs, and Logistics Providers;
• As the owner of the SOP, responsible for operation performance indicator (KPI), dig into the root cause of issues, feedback on the expected solution and business impact to solutions, providing short-term solution/support to the biz before the long-term solution is implemented, driving the result until change deployment;
• Conduct market and industry research, develop operation plans to address issues and hedge risks caused by market or policy changes if needed;
• Manage day-to-day operations, track record of high performance and team improvement.

Qualifications

Minimum Qualification(s)

• Bachelor’s degree or higher, preferably with logistics transportation, or operations management background;
• At least 5 years of work experience in logistics operations, with excellent understanding of any segment including (but not limited to) data integration, first mile pickup, parcel sorting, linehaul, courier delivery, return process, and import clearance;
• Solid working experience and relationship in 3PL management;
• Self-motivated and results-driven, analytical and data-driven.
• Fluent communication in French is required to communicate with merchants and vendors in France.
• Fluent communication in Chinese is required to communicate with internal stakeholders, merchants, and service providers in Mainland China.

Preferred Qualification(s)

• Solid working experience in platform logistics within Europe, with deep understanding and working relationships with major courier companies;
• Fair understanding of e-Commerce marketplace operation and governance policy;
• Able to do short-term business travel within Europe.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.