TikTok Shop - Logistics Operations Manager, Intra EU Solutions (Chinese Speaker)

TikTok; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

TikTok is seeking an experienced Logistics Operations Manager to oversee intra-European logistics for Pan-European merchants in Paris and across Europe. You will monitor cost, timeliness, and service quality while coordinating with 4PL carriers to ensure seamless cross-border fulfillment.

As the lead for merchant onboarding, system integration, and training, you will drive data-informed decisions, SOP improvements, and long-term network efficiency across markets such as Germany, France, Italy,

Qualifications

• Bachelor's degree in logistics or related field.
• At least 5 years in logistics operations with data awareness.
• Strong merchant communication and problem solving.
• Fluent in Chinese and English for cross-border coordination.

Responsabilités

• Oversee daily operation and monitor logistics cost, timeliness and experience for Pan-European routes.
• Coordinate with 4PL carriers and optimize SOPs for each handover milestone.
• Lead merchant onboarding, system integration, and training to improve retention.
• Develop routing strategies and drive long-term network efficiency and cost optimization across European markets.

Connaissances

Data analysis

Merchant training

Stakeholder communication

Process optimization

Onboarding guidance

Formation

Bachelor's degree in logistics/operations

Outils

ERP systems

Data integration tools

Description du poste

Responsibilities

About the Team The Intra-European Logistics Operations Team plays a critical role in Pan-European e-commerce operations. We are dedicated to helping TikTok merchants better fulfill cross-border logistics orders in the Pan-European market, thereby driving merchants' business growth. We are also responsible for optimizing the efficiency of every link in the logistics fulfillment process, to deliver better logistics services for TikTok e-commerce consumers. We are looking for an experienced Logistics Operations Manager to be responsible for Intra-European logistics operations.

• Responsible for the daily operation and monitoring of logistics cost, timeliness and experience for Pan-European routes, coordinate the partnership with 4PL carriers, establish and continuously improve the SOP mechanism for each handover milestone, and continuously enhance the cost and experience metrics through data operation and process optimization.
• As the POC for Pan-European logistics for merchants, you will be deeply involved in daily operation management. By establishing operational SOPs, you will efficiently resolve various core issues related to merchant logistics fulfillment, including but not limited to onboarding and ordering, system integration, shipping error reports, pickup handover, and pickup coordination. You will also conduct merchant training and outreach to improve merchant user experience and retention.
• Continuously track the growth data of merchant 4PL penetration, deliver merchant insights and root cause analysis, identify growth blockers, and collaborate with the local BD team to drive the achievement of the scale and penetration growth targets for European 4PL merchants.
• Responsible for the planning of the pan-European segmented logistics network and the design of order allocation routing strategies, and continuously promote the long‑term optimization of network efficiency and cost in combination with the business requirements of various European markets (Germany, France, Italy, Spain, etc.);

Qualifications

Minimum Qualifications

• Bachelor's degree or above, with a preference for candidates with a background in logistics and transportation or operations management;
• Have at least 5 years of work experience in logistics operations, with in‑depth knowledge of any business links including but not limited to data integration, first‑mile pickup, parcel sorting, line haul, courier delivery, return processes and import customs clearance;
• Understand the core logistics needs of merchants, possess merchant communication and problem‑solving skills, with prior experience in merchant training, promotion, or merchant onboarding guidance being a plus; result‑oriented with strong self‑motivation.
• Possess strong data analysis capabilities, able to identify growth opportunities and operational issues through data and drive improvements.
• Fluent in both Chinese and English, with the ability to use both as working languages to communicate with merchants and logistics service providers based in Mainland China.

Preferred Qualifications

• Have solid working experience in logistics related to European platforms, with in‑depth knowledge of major European courier companies and maintain good cooperative relationships with them;
• Familiar with the operation rules and governance policies of large e‑commerce platforms;
• Able to undertake short‑term business trips within Europe.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.