TikTok Shop - Logistics Operations Manager, Merchant Operations

TikTok; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

TikTok Shop is seeking an experienced Logistics Operations Manager for Merchant Operations in Paris. You will own end-to-end logistics performance, carrier management, service quality, and cost control, collaborating with Product, Logistics Operations and Commercial teams.

The role requires fluency in English and French, deep knowledge of e-commerce fulfillment, and a proven ability to onboard merchants, scale TikTok Shipping adoption, and drive data-driven improvements.

Qualifications

• Experience in Merchant Operations, Seller Management, e-Commerce Operations, Marketplace Operations or Account Management.
• Strong understanding of e-Commerce logistics, fulfillment and supply chain operations.
• Demonstrated ability to understand merchant business models, identify operational pain points and drive adoption of new logistics solutions.
• Strong stakeholder management skills with the ability to collaborate effectively across Product, Operations, Commercial and external merchant teams.
• Fluent communication in French is required to communicate with merchants and vendors.
• Experience working with enterprise or strategic merchants.
• Excellent analytical and problem-solving skills with experience using data to drive decisions.
• Proven ability to manage multiple projects in a fast-paced environment.
• Experience in marketplaces, logistics providers, fulfillment services or e-Commerce platforms is highly preferred.

Responsabilités

• Own onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in France.
• Develop a deep understanding of merchants' logistics operations, fulfillment models and business needs, and translate these into scalable operational solutions.
• Identify, recruit and onboard high-potential merchants, especially large sellers and high-volume warehouses, to accelerate TikTok Shipping adoption.
• Build trusted relationships with merchants and serve as the primary point of contact for logistics-related topics.
• Work closely with Product, Logistics Operations and Commercial teams to prioritize merchant requirements and improve the TikTok Shipping product and operational processes.
• Collect and analyze merchant feedback (Voice of Customer), identify pain points, and drive continuous improvements in merchant and buyer experience.
• Develop seller enablement materials, onboarding guides and best practices, and deliver training through webinars, workshops and merchant meetings.
• Monitor merchant adoption, operational performance and business metrics, providing regular reporting and actionable insights to internal stakeholders.

Connaissances

Merchant operations

Seller management

E-commerce operations

Marketplace operations

Data analysis

Stakeholder management

French fluency

English proficiency

Description du poste

TikTok Shop - Logistics Operations Manager, Merchant Operations

Location:

Paris

Employment Type:

Regular

Job Code:

A62612

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Responsibilities

The Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency.We are looking for an experienced Operations Manager to lead and manage logistics operations in the France market. This role will be responsible for end-to-end operational performance, including carrier management, service quality, cost control, and daily execution. The ideal candidate has strong experience in logistics or supply chain operations, is data-driven, and can work cross-functionally with internal and external stakeholders. Fluency in both English and French is required.

• Own the onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in France.
• Develop a deep understanding of merchants' logistics operations, fulfillment models and business needs, and translate these into scalable operational solutions.
• Identify, recruit and onboard high-potential merchants, especially large sellers and high-volume warehouses, to accelerate TikTok Shipping adoption.
• Build trusted relationships with merchants and serve as the primary point of contact for logistics-related topics.
• Work closely with Product, Logistics Operations and Commercial teams to prioritize merchant requirements and improve the TikTok Shipping product and operational processes.
• Collect and analyze merchant feedback (Voice of Customer), identify pain points, and drive continuous improvements in merchant and buyer experience.
• Develop seller enablement materials, onboarding guides and best practices, and deliver training through webinars, workshops and merchant meetings.
• Monitor merchant adoption, operational performance and business metrics, providing regular reporting and actionable insights to internal stakeholders.

Qualifications

• Experience in Merchant Operations, Seller Management, e-Commerce Operations, Marketplace Operations or Account Management.
• Strong understanding of e-Commerce logistics, fulfillment and supply chain operations.
• Demonstrated ability to understand merchant business models, identify operational pain points and drive adoption of new logistics solutions.
• Strong stakeholder management skills with the ability to collaborate effectively across Product, Operations, Commercial and external merchant teams.
• Fluent communication in French is required to communicate with merchants and vendors.
• Experience working with enterprise or strategic merchants.
• Excellent analytical and problem-solving skills with experience using data to drive decisions.
• Proven ability to manage multiple projects in a fast-paced environment.
• Experience in marketplaces, logistics providers, fulfillment services or e-Commerce platforms is highly preferred.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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