France Logistics & Seller Operations Lead

TikTok; Paris; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

TikTok is seeking an experienced Operations Manager to lead logistics operations in France. You will own onboarding and adoption of TikTok Shipping for strategic merchants, build relationships, and drive improvements across product, logistics and commercial teams. Fluency in English and French is required.

In this role you will monitor adoption, develop enablement materials and deliver training, while ensuring cost control and service quality in a fast-paced environment.

Qualifications

• Experience in Merchant Operations, seller management or marketplace operations.
• Strong understanding of e-Commerce logistics, fulfillment and supply chain operations.
• Ability to translate merchant needs into scalable logistics solutions.
• Stakeholder management across Product, Operations and Commercial teams.

Responsabilités

• Own onboarding, adoption and long-term success of TikTok Shipping for strategic merchants in France.
• Develop understanding of merchants' logistics operations and translate into scalable solutions.
• Identify, recruit and onboard high-potential merchants to accelerate TikTok Shipping adoption.
• Build trusted relationships with merchants and be the primary contact for logistics topics.
• Collaborate with Product, Logistics Operations and Commercial teams to prioritize merchant needs.
• Collect and analyze merchant feedback and drive improvements in merchant and buyer experience.
• Develop seller enablement materials, onboarding guides and training via webinars and meetings.
• Monitor merchant adoption and performance, providing regular reporting and insights.

Connaissances

Merchant Operations

Seller Management

e-Commerce Operations

Marketplace Operations

Account Management

French fluency

Description du poste

TikTok is seeking an experienced Operations Manager to lead logistics operations in France. You will own onboarding and adoption of TikTok Shipping for strategic merchants, build relationships, and drive improvements across product, logistics and commercial teams. Fluency in English and French is required.

In this role you will monitor adoption, develop enablement materials and deliver training, while ensuring cost control and service quality in a fast-paced environment.