Mandarin Customer Success Specialist – Penang

CB Talents SP; Saint Tropez; On-site; EUR 5,158 - 7,737; Full time

Job summary

The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.

The CSS represents the client’s brand, values, and standards in every interaction.

Qualifications

• Diploma or Bachelor’s Degree in any field.
• Minimum B2 level English proficiency (spoken and written).

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Assist customers with online orders and related concerns.
• Handle customer issues with empathy, accuracy, and efficiency.
• Process payments and manage sensitive information securely.
• Identify and escalate urgent or complex issues when needed.
• Maintain a positive and professional attitude in all interactions.
• Collaborate with team members to improve processes and service quality.
• Stay updated through training and continuous learning.
• Meet performance targets and adhere to company policies.

Skills

Customer service

Communication

Empathy

Problem-solving

Active listening

Teamwork

Education

Bachelor’s degree

B2 English

Job description

The Customer Success Specialist (CSS) is responsible for handling customer inquiries, resolving concerns, and providing accurate information through inbound calls and email. This role serves as the main point of contact for customers using the client’s online shopping platform, ensuring a smooth and positive customer experience.

The CSS represents the client’s brand, values, and standards in every interaction.