Mandarin-Speaking Customer Success Specialist (Penang)

CB Talents SP; Laon; On-site; EUR 7,195 - 10,073; Full time

Job summary

CB Talents SP is seeking a Customer Service Representative for a Tobacco Project in Penang. The role focuses on delivering high-quality support to Mandarin-speaking customers via phone and email. Ideal candidates have a diploma or bachelors degree, strong communication, and a willingness to learn.

Fresh graduates are welcome, including those from communications fields. Join a team dedicated to empathy, accuracy, and problem solving while handling orders, payments, and inquiries to ensure a

Qualifications

• Diploma or Bachelors Degree required.
• Minimum B2 level English proficiency (spoken and written).
• Fresh graduates welcome, especially from communication-related fields.
• Call center experience is an advantage but not required.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Assist customers with online orders and related concerns.
• Handle customer issues with empathy, accuracy, and efficiency.
• Process payments and manage sensitive information securely.
• Identify and escalate urgent or complex issues when needed.
• Maintain a positive and professional attitude in all interactions.
• Collaborate with team members to improve processes and service quality.
• Stay updated through training and continuous learning.
• Meet performance targets and adhere to company policies.

Skills

Customer service

Communication

Active listening

Empathy

Problem-solving

Education

Diploma or Bachelor's Degree

Job description

CB Talents SP is seeking a Customer Service Representative for a Tobacco Project in Penang. The role focuses on delivering high-quality support to Mandarin-speaking customers via phone and email. Ideal candidates have a diploma or bachelors degree, strong communication, and a willingness to learn.

Fresh graduates are welcome, including those from communications fields. Join a team dedicated to empathy, accuracy, and problem solving while handling orders, payments, and inquiries to ensure a