Cergy-Based Customer Success Agent — Student Housing

Studapart; Cergy; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

50% transport costs covered

70% health insurance coverage

Meal vouchers

Fitness membership contributions

Christmas gift vouchers

Team-building events

Résumé du poste

Studapart is seeking a Customer Success Agent (OPS) to ensure a positive experience for users of the Studapart platform. The role centers on answering questions, resolving issues, and guiding customers through the rental journey.

You will be the main interface between customers and the company, coordinating with the Sales team to maintain a smooth, consistent experience across live chat, email, and phone channels.

Qualifications

• Organized, rigorous, and methodical in handling customer issues and documenting interactions.
• Excellent verbal and written communication skills; able to explain complex concepts clearly.
• Customer service mindset with patience, empathy, and firmness when needed.
• Strong time management to multitask and meet deadlines.
• Adaptable to company changes and new missions.
• Familiarity with or interest in customer support tools and systems.
• Teamwork to collaborate with other teams for a seamless experience.
• Proficiency in English (reading, writing, speaking).

Responsabilités

• Answer customer questions via live chat, email, and phone with clarity and speed.
• Facilitate a smooth customer experience for tasks like account creation and listings management.
• Resolve blocking situations not related to cancellations or disputes.
• Support Sales and Marketing in driving acquisition, retention, and visibility efforts.
• Identify and escalate recurring issues to improve the customer journey.

Connaissances

Organized

Communication

Customer Service

Time Management

Adaptability

Tools Familiarity

Teamwork

English

Outils

Ticketing systems

Live chat software

CRM databases

Description du poste

Studapart is seeking a Customer Success Agent (OPS) to ensure a positive experience for users of the Studapart platform. The role centers on answering questions, resolving issues, and guiding customers through the rental journey.

You will be the main interface between customers and the company, coordinating with the Sales team to maintain a smooth, consistent experience across live chat, email, and phone channels.