Luxury Store Director - Client Experience & Growth

Fendi Italia Srl; Paris; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Fendi Italia Srl in Paris seeks a Store Director for the Printemps flagship to embody the Maison's vision and drive commercial performance. You will lead operations, client relationships, and team dynamics to deliver elevated experiences consistent with luxury standards.

You will accelerate growth through strategic CRM use, clienteling, and staff development, while maintaining impeccable visual and financial controls that reflect Fendi's heritage and craftsmanship.

Qualifications

• 5+ years in retail management, luxury preferred.
• Bachelor’s or Master’s degree preferred.
• Strong commercial acumen and leadership skills.
• Fluent English; other languages valued.

Responsibilities

• Drive store performance and achieve ambitious objectives through KPI management and action plans.
• Cultivate a premium client experience via CRM, clienteling and exclusive in-store experiences.
• Lead, coach and develop a high-performing team with accountability and collaboration.
• Ensure operational excellence, stock accuracy, and adherence to luxury standards.

Skills

Retail leadership

Commercial acumen

Clienteling

CRM management

Team development

Visual Merchandising

Operational excellence

Communication

Luxury service

Education

Bachelor’s or Master’s degree preferred

Tools

Retail management systems

Job description

Fendi Italia Srl in Paris seeks a Store Director for the Printemps flagship to embody the Maison's vision and drive commercial performance. You will lead operations, client relationships, and team dynamics to deliver elevated experiences consistent with luxury standards.

You will accelerate growth through strategic CRM use, clienteling, and staff development, while maintaining impeccable visual and financial controls that reflect Fendi's heritage and craftsmanship.