Store Manager - Printemps

Fendi Italia Srl; Paris; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Fendi Italia Srl in Paris seeks a Store Director for the Printemps flagship to embody the Maison's vision and drive commercial performance. You will lead operations, client relationships, and team dynamics to deliver elevated experiences consistent with luxury standards.

You will accelerate growth through strategic CRM use, clienteling, and staff development, while maintaining impeccable visual and financial controls that reflect Fendi's heritage and craftsmanship.

Qualifications

• 5+ years in retail management, luxury preferred.
• Bachelor’s or Master’s degree preferred.
• Strong commercial acumen and leadership skills.
• Fluent English; other languages valued.

Responsibilities

• Drive store performance and achieve ambitious objectives through KPI management and action plans.
• Cultivate a premium client experience via CRM, clienteling and exclusive in-store experiences.
• Lead, coach and develop a high-performing team with accountability and collaboration.
• Ensure operational excellence, stock accuracy, and adherence to luxury standards.

Skills

Retail leadership

Commercial acumen

Clienteling

CRM management

Team development

Visual Merchandising

Operational excellence

Communication

Luxury service

Education

Bachelor’s or Master’s degree preferred

Tools

Retail management systems

Job description

As Store Director of Fendi’s Printemps store, you embody the Maison’s vision at one of its most prestigious locations. You lead the business with a strong entrepreneurial mindset, driving commercial performance, operational excellence, and exceptional team leadership while bringing Fendi’s values and culture to life.

You are responsible for accelerating business growth and achieving ambitious targets by cultivating lasting client relationships and elevating the client experience. Through compelling storytelling and a deep appreciation of Fendi’s heritage, exceptional craftsmanship, material excellence, and distinctive creative vision, you inspire meaningful connections between our clients and the Maison.

Job responsibilities:

Business & Commercial Leadership

• Drive store performance and achieve ambitious business objectives through effective KPI management and commercial action plans.
• Identify opportunities to accelerate growth across categories, leveraging cross-selling, client development and a strong understanding of the local market.
• Lead by example on the sales floor, inspiring the team to deliver outstanding commercial results.
• Continuously elevate store performance through data-driven insights, including Mystery Shopper results and client feedback.

Client Experience & Relationship Building

• Champion an exceptional and consistently elevated client experience, in line with FENDI’s luxury standards.
• Develop a strong and loyal FENDI clientele through impactful CRM, clienteling, personalised engagement and exclusive in-store experiences.
• Act as a FENDI ambassador, building lasting relationships with VIC.
• Inspire, coach and develop a high-performing team, fostering a culture of excellence, collaboration and accountability.
• Set clear objectives, monitor performance and provide continuous coaching and feedback to maximise individual and collective potential.
• Attract, onboard and develop talent in partnership with HR, ensuring a strong culture of learning and progression.

Operational Excellence

• Ensure the highest standards across store operations, stock management, administration, internal controls and compliance.
• Optimise team organisation and staffing to ensure seamless store performance and an exceptional client experience.
• Ensure Visual Merchandising and the overall store environment consistently reflect FENDI’s image and commercial priorities.
• Maintain rigorous cost awareness and operational efficiency while safeguarding the standards of the Maison.

Profile:

• 5+ years of proven experience in a retail management role, ideally within luxury.
• Bachelor’s or Master’s degree preferred.
• Strong commercial acumen, with a demonstrated ability to drive performance, develop business and achieve ambitious targets.
• Exceptional communication, selling and relationship-building skills, with a natural ability to engage and inspire clients and teams.
• Inspirational leadership style, combining confidence, emotional intelligence, professionalism and a strong sense of accountability.
• Impeccable personal presentation and a genuine understanding of luxury service standards.
• Strong organisational, administrative and financial skills, with excellent attention to detail.
• Customer-centric mindset with a passion for delivering elevated and memorable client experiences.
• Digital fluency and solid knowledge of retail management systems.
• Results-oriented, adaptable and able to successfully manage multiple priorities in a fast-paced environment.
• Strong affinity with, and knowledge of, the fashion and luxury industry.
• Fluent English required; additional languages are highly valued.