Luxury Floor Supervisor - Paris Five-Star Hotel

The Hongkong and Shanghai Hotels, Limited; Paris; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

The Peninsula Paris, a luxury five-star hotel, seeks a Floor Supervisor to lead floor teams, ensure impeccable room readiness, and coordinate with maids, valets and florists to deliver extraordinary guest experiences in a prestigious setting.

Fluent French and English are required, with a keen eye for detail and a strong customer focus. The role offers autonomy, training opportunities and a dynamic, international work environment.

Qualifications

• At least 3 years experience in a similar field.
• Fluent in French and English; third language appreciated.
• Strong customer focus with service orientation.
• Ability to manage a team and train staff.
• Knowledge of IT tools and hotel systems.

Responsabilités

• Responsible for all assigned area's floor cleaning, replenish supplies, amenities, linens per specification and trained guidelines.
• Guarantees the perfect preparation of rooms for all guest.
• Complete floor check at assigned time.
• Checks and renews floral decorations in the rooms, in collaboration with our team of florists.
• Assists maids and valets if required by the activity.
• Ensures proper operation of all technical facilities available to customers.
• Ensures the hiring, training, motivating, mentoring and development of department members.
• Leads, coordinates and manages the activity and team of valets, maids and crew members on the floor or floors entrusted to him/her to optimize results.

Connaissances

Team management

Attention to detail

Customer focus

Fluent French

Fluent English

Curiosity

IT tools

Description du poste

The Peninsula Paris, a luxury five-star hotel, seeks a Floor Supervisor to lead floor teams, ensure impeccable room readiness, and coordinate with maids, valets and florists to deliver extraordinary guest experiences in a prestigious setting.

Fluent French and English are required, with a keen eye for detail and a strong customer focus. The role offers autonomy, training opportunities and a dynamic, international work environment.