Floor Supervisor

The Hongkong and Shanghai Hotels, Limited; Paris; Sur place; EUR 32 000 - 42 000; Plein temps

Résumé du poste

The Peninsula Paris, a luxury five-star hotel, seeks a Floor Supervisor to lead floor teams, ensure impeccable room readiness, and coordinate with maids, valets and florists to deliver extraordinary guest experiences in a prestigious setting.

Fluent French and English are required, with a keen eye for detail and a strong customer focus. The role offers autonomy, training opportunities and a dynamic, international work environment.

Qualifications

• At least 3 years experience in a similar field.
• Fluent in French and English; third language appreciated.
• Strong customer focus with service orientation.
• Ability to manage a team and train staff.
• Knowledge of IT tools and hotel systems.

Responsabilités

• Responsible for all assigned area's floor cleaning, replenish supplies, amenities, linens per specification and trained guidelines.
• Guarantees the perfect preparation of rooms for all guest.
• Complete floor check at assigned time.
• Checks and renews floral decorations in the rooms, in collaboration with our team of florists.
• Assists maids and valets if required by the activity.
• Ensures proper operation of all technical facilities available to customers.
• Ensures the hiring, training, motivating, mentoring and development of department members.
• Leads, coordinates and manages the activity and team of valets, maids and crew members on the floor or floors entrusted to him/her to optimize results.

Connaissances

Team management

Attention to detail

Customer focus

Fluent French

Fluent English

Curiosity

IT tools

Description du poste

Perfectly situated at 19 Avenue Kléber, The Peninsula sits in the heart of Paris within walking distance of some of the world’s most famous monuments, museums and luxury shopping districts. The Peninsula houses 200 luxurious rooms, including 93 suites. Working alongside a high profile and prestigious team, The Peninsula Paris is seeking a Floor Supervisor.

• Work for a luxury Five Star hotel on the historic Bund in Paris
• Share our core values: excellence and generosity
• Grow within a diverse, prestigious and international property.

Key accountabilities :

• Responsible for all assigned area's floor cleaning, replenish supplies, amenities, linens per specification and trained guidelines
• Guarantees the perfect preparation of rooms for all guest
• Complete floor check at assigned time
• Checks and renews floral decorations in the rooms, in collaboration with our team of florists
• Assists maids and valets if required by the activity
• Ensures proper operation of all technical facilities available to customers
• Ensures the hiring, training, motivating, mentoring and development of department members
• Leads, coordinates and manages the activity and team of valets, maids and crew members on the floor or floors entrusted to him/her to optimize results

General requirements:

• 3 years experience in a similar field
• Curiosity and open-mindedness
• Team management skills
• Fluent both in French and English (third language appreciated)
• Knowledge and practice of IT tools
• Strong customer focus
• Availability, dynamism, responsiveness and autonomy
• Developed attention to detail