Luxury Digital Client Advisor Intern

LVMH Group; Paris; Sur place; EUR 11 000 - 20 000; Plein temps

Résumé du poste

Christian Dior is seeking an Assistant Digital Client Advisor for a 6-month internship in Paris, starting January 2027. Based in our Client Services Center, you will deliver best-in-class client service by listening and resolving needs with empathy across phone, email, social media and written correspondence.

You will develop brand knowledge, personalize interactions, and help drive KPI like sales and clienteling while upholding Dior policies.

Qualifications

• Bac+2 required from a higher education institution.
• Previous experience in luxury client service, boutiques, hotels, or concierge.
• English plus an additional language: French or German, Italian, Spanish, Dutch, Portuguese, or Arabic (C2 level).

Responsabilités

• Provide a positive, courteous client experience across phone, email, social media, and written correspondence.
• Demonstrate brand knowledge and storytelling when communicating with clients.
• Escalate issues to supervisors to ensure timely resolution.
• Maintain client information in Dior tools to retain customers and identify high-potential clients.
• Drive to achieve KPI targets such as sales and clienteling.

Connaissances

Fluent English

Multilingual (French/ German/ Italian…

Strong communication

Client-focused mindset

Sales negotiation

Multitasking

Formation

Bac+2 required

Outils

Microsoft Office

Salesforce

Description du poste

Christian Dior is seeking an Assistant Digital Client Advisor for a 6-month internship in Paris, starting January 2027. Based in our Client Services Center, you will deliver best-in-class client service by listening and resolving needs with empathy across phone, email, social media and written correspondence.

You will develop brand knowledge, personalize interactions, and help drive KPI like sales and clienteling while upholding Dior policies.