Lux Client Services Analyst Intern — Data-Driven Impact

LVMH Group; Paris; Sur place; EUR 12 000 - 17 000; Plein temps

Résumé du poste

Dior Europe and Middle East is seeking an Assistant Business Analyst for the Client Services Performance Team. This 6-month internship, starting January 2027, focuses on analyzing client service performance data, identifying trends, and implementing improvements to enhance client satisfaction and business results.

You will work with cross-functional teams to develop dashboards, monitor KPIs, and share best practices across regions, contributing to Dior's luxury client experience.

Qualifications

• Degree in Business Administration, Marketing, Finance, or a related field. MBA a plus.
• Experience as a Business Analyst, preferably in a client service or retail environment.
• Proven track record of successfully delivering business analysis projects that improved client service performance.
• Demonstrated ability to work independently and manage projects from initiation to completion with minimal supervision.

Responsabilités

• Monitor KPIs for client service operations across Europe and the Middle East, including contact center metrics, client satisfaction scores, service delivery efficiency and sales
• Analyze performance data to identify trends, patterns, and root causes of issues.
• Develop and maintain performance dashboards and reports for all layers of the organization to track progress against goals.
• Independently identify data sources and methodologies needed to address complex performance questions.
• Effectively communicate complex data insights to both technical and non-technical audiences.
• Build strong relationships with stakeholders across various departments and regions.
• Facilitate workshops and presentations to share findings and recommendations.
• Confidently present findings and recommendations to stakeholders, influencing decision-making with minimal supervision.

Connaissances

Excel

SQL

Tableau

Salesforce

Statistical analysis

Process mapping

Communication

Stakeholder management

Formation

Degree in Business Administration/Marketing/Finance

Outils

Tableau

Salesforce CRM

Description du poste

Dior Europe and Middle East is seeking an Assistant Business Analyst for the Client Services Performance Team. This 6-month internship, starting January 2027, focuses on analyzing client service performance data, identifying trends, and implementing improvements to enhance client satisfaction and business results.

You will work with cross-functional teams to develop dashboards, monitor KPIs, and share best practices across regions, contributing to Dior's luxury client experience.