Assistant Digital Client Advisor - Internship F/H

LVMH Group; Paris; Sur place; EUR 11 000 - 20 000; Plein temps

Résumé du poste

Christian Dior is seeking an Assistant Digital Client Advisor for a 6-month internship in Paris, starting January 2027. Based in our Client Services Center, you will deliver best-in-class client service by listening and resolving needs with empathy across phone, email, social media and written correspondence.

You will develop brand knowledge, personalize interactions, and help drive KPI like sales and clienteling while upholding Dior policies.

Qualifications

• Bac+2 required from a higher education institution.
• Previous experience in luxury client service, boutiques, hotels, or concierge.
• English plus an additional language: French or German, Italian, Spanish, Dutch, Portuguese, or Arabic (C2 level).

Responsabilités

• Provide a positive, courteous client experience across phone, email, social media, and written correspondence.
• Demonstrate brand knowledge and storytelling when communicating with clients.
• Escalate issues to supervisors to ensure timely resolution.
• Maintain client information in Dior tools to retain customers and identify high-potential clients.
• Drive to achieve KPI targets such as sales and clienteling.

Connaissances

Fluent English

Multilingual (French/ German/ Italian…

Strong communication

Client-focused mindset

Sales negotiation

Multitasking

Formation

Bac+2 required

Outils

Microsoft Office

Salesforce

Description du poste

Assistant Digital Client Advisor - Internship F/H

From the House of Dreams to the House of Talents

« Quoi que vous fassiez - pour le travail ou le plaisir - faites-le avec passion ! Vivez avec passion... »* Christian Dior

Christian Dior fut le couturier du rêve. Dès la fondation de sa Maison en 1947, marquée par la révolution du New Look, il métamorphose ses songes en de merveilleuses créations. Son esprit visionnaire n’a eu de cesse de magnifier les femmes du monde entier, inspirant aujourd’hui et plus que jamais ses successeurs. « Le tissu est le seul véhicule de nos rêves (…). La mode, en somme, est issue d’un rêve, et le rêve, c’est une évasion », écrivait-il dans son ouvrage Je suis couturier. Au fil de ses collections, Monsieur Dior est devenu le démiurge du bonheur de ses muses.

Based in our Client Services Center (west of Paris), the Client Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding quantitative and qualitative objectives.

Missions:

• Provide a positive, courteous, and pleasant client experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service in order to resolve client issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
• Escalate any client issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
• Ensure that all client communications are handled in line with Dior policies and processes.
• Demonstrate and share brand awareness, storytelling and product knowledge when communicating with clients.
• Pay particular and daily attention to all personalization actions which will enrich the relationship with our customers.
• Ensure qualitative monitoring and updating of customer information, accordingly to the Dior tools, to retain actual customers and detect new high potential ones.
• Drive to achieve and exceed planned KPI’s (such as sales, clienteling, client experience…).
• Recommend new and innovative approaches to address client concerns and share successful ideas within the team and department.
• Develop excellent working relationships within the Dior network.

Starting in January 2027 for 6 months.

REQUIREMENTS :

• Education and experience:
  • Bac+2 required from a higher education
  • Previous experience in luxury (client service, boutiques, hotels, or concierge)
• Languages : On top of English, additional language mandatory: French or German, Italian, Spanish, Dutch, Portuguese, Arabic (C2 level)
• Hard Skills:
  • Proficient in Microsoft Office
  • Salesforce knowledge a plus
• Soft skills & motivation:
  • A passion for Christian Dior and our collections
  • Strong sales negotiation skills
  • Able to multi-task and prioritize competing tasks
  • Able to work a varied schedule
  • Clear demonstration of a client-first mind-set