Korean Speaking Support Specialist - Relocation to Sofia

Mercier Consultancy Group; France; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance and wellness benefits

Fully Paid Relocation Package (flight,

Performance bonus

Job summary

Mercier Consultancy Group is seeking a Korean Speaking Support Specialist to join their on-site team in Sofia, Bulgaria. The role focuses on delivering high-quality support to Korean-speaking clients, resolving complex inquiries, and maintaining CRM records for performance tracking.

Fluency in Korean and English is required, with EU passport/work authorization for Bulgaria. Prior customer support experience is highly valued, and relocation assistance is provided.

Qualifications

• Native or fluent Korean (spoken and written)
• EU passport or work authorization for Bulgaria
• Professional customer support background
• Strong interpersonal and problem-solving skills
• Willingness to work on-site in Sofia

Responsibilities

• Act as the primary point of contact for Korean-speaking clients, providing high-level support within the Customer Support Services sector.
• Resolve complex inquiries through various channels, ensuring customer satisfaction and brand loyalty.
• Maintain accurate records of client interactions in our internal CRM systems to track performance metrics.
• Collaborate with international team members to share best practices and optimize support workflows.
• Stay updated on product developments and company policies to provide precise and professional assistance.
• Contribute to the continuous improvement of support protocols to enhance the overall customer journey.
• Drive positive outcomes by meeting and exceeding established performance targets and KPIs.

Skills

Korean language

Customer service experience

English communication

Job description

Mercier Consultancy Group is seeking a Korean Speaking Support Specialist to join their on-site team in Sofia, Bulgaria. The role focuses on delivering high-quality support to Korean-speaking clients, resolving complex inquiries, and maintaining CRM records for performance tracking.

Fluency in Korean and English is required, with EU passport/work authorization for Bulgaria. Prior customer support experience is highly valued, and relocation assistance is provided.