Hebrew-Speaking Support Specialist — Relocate to Sofia

Mercier Consultancy Group; France; Sur place; EUR 14 000 - 18 000; Plein temps

Avantages offerts par ce poste

Full health insurance

Relocation package

Training provided

Performance bonus

International work culture

Résumé du poste

Mercier Consultancy Group seeks a Hebrew Speaking Support Specialist to join our on-site team in Sofia, Bulgaria. The role involves delivering premium support via phone, email, and live chat to Hebrew-speaking clients, resolving complex inquiries, and maintaining strong product knowledge.

Applicants must be native or fluent in Hebrew and have excellent English. The position includes fully paid training, health insurance, and a relocation package to relocate to Bulgaria.

Qualifications

• Hebrew language fluency is required (written and spoken).
• Excellent English communication skills are required.
• Experience in customer support or helpdesk is preferred.

Responsabilités

• Deliver premium customer assistance via phone, email, and live chat.
• Resolve complex inquiries from Hebrew-speaking clients with professionalism.
• Maintain knowledge of client products and services to ensure quick resolutions.
• Meet and exceed defined KPIs and QA benchmarks for support teams.
• Contribute to a positive team culture within the Hebrew-speaking talent pool in Sofia.
• Document customer interactions accurately in the CRM system.
• Collaborate with international colleagues to streamline communication strategies.

Connaissances

Hebrew fluency

English fluency

Customer support

Communication

Problem solving

CRM

Outils

CRM system

Description du poste

Mercier Consultancy Group seeks a Hebrew Speaking Support Specialist to join our on-site team in Sofia, Bulgaria. The role involves delivering premium support via phone, email, and live chat to Hebrew-speaking clients, resolving complex inquiries, and maintaining strong product knowledge.

Applicants must be native or fluent in Hebrew and have excellent English. The position includes fully paid training, health insurance, and a relocation package to relocate to Bulgaria.