French-Speaking Solutions Consultant in Sofia (Relocation)

Mercier Consultancy MD; Marseille; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Fully Paid Training

Monthly Performance Bonus

Career development programs

Job summary

Mercier Consultancy Group is seeking a French Speaking Solutions Consultant to join our Sofia hub in Bulgaria. The role focuses on delivering world-class support to French-speaking clients and leveraging CRM tools to manage service cases.

On-site opportunity with relocation support and competitive compensation. You will collaborate with cross-functional teams, drive client satisfaction, and contribute to process improvements in a fast-paced Customer Support environment.

Qualifications

• Native or fluent French (spoken and written) is mandatory.
• EU passport valid is mandatory.
• Strong interpersonal skills and a customer-centric mindset.
• Excellent problem-solving capabilities.
• Experience in client-facing or support-driven roles is advantageous.

Responsibilities

• Deliver exceptional support to French-speaking clients, ensuring inquiries are resolved with professionalism.
• Identify customer needs and offer tailored solutions.
• Maintain deep product knowledge to advise end-users.
• Collaborate with cross-functional teams to streamline service processes.
• Utilize internal CRM tools to track interactions and manage cases.
• Achieve individual and team KPIs including response time and satisfaction metrics.
• Contribute to continuous improvement of service workflows in the Sofia hub.

Skills

French

Interpersonal skills

Problem-solving

Customer service

CRM tools

Tools

CRM software

Job description

Mercier Consultancy Group is seeking a French Speaking Solutions Consultant to join our Sofia hub in Bulgaria. The role focuses on delivering world-class support to French-speaking clients and leveraging CRM tools to manage service cases.

On-site opportunity with relocation support and competitive compensation. You will collaborate with cross-functional teams, drive client satisfaction, and contribute to process improvements in a fast-paced Customer Support environment.