IT Support Trainee (Apprenticeship/Alternance)

Danfoss; Reyrieux; Sur place; EUR 13 000 - 20 000; Plein temps

Résumé du poste

Danfoss in Reyrieux, France invites applications for an IT Support Trainee role. You will gain hands-on experience across end-user support, Microsoft 365, identity management, and IT service delivery in an international setting.

From day one, you will contribute to the employee experience while developing technical and professional skills through coaching and mentorship within regional and global teams.

Qualifications

• Currently pursuing a degree or diploma in IT or a related field.
• Interest in end-user support and workplace technologies.
• Strong communication and customer-focused mindset.

Responsabilités

• Provide first-line IT support via ticketing system to resolve issues.
• Assist with installation, configuration, and troubleshooting of devices.
• Support onboarding/offboarding and secure access to systems.
• Contribute to Microsoft 365 and Entra ID administration basics.
• Participate in asset management and IT service improvement initiatives.

Connaissances

IT support interest

French language

English language

Team collaboration

Problem solving

Formation

Pursuing IT degree

Outils

Microsoft 365

Entra ID

IT Service Management (ITSM)

Description du poste

The Impact You'll Make

At Danfoss, technology plays a vital role in helping our people innovate and perform at their best. As an IT Support Trainee, you will gain hands-on experience in a global industrial company while helping colleagues stay connected, productive, and secure in their daily work.

This traineeship offers a unique opportunity to build practical IT skills across end-user support, workplace technologies, Microsoft 365, identity management, and IT service delivery. You will work alongside experienced IT professionals and gain exposure to both regional and global teams.

From your first day, your contribution will have a real impact on the employee experience. At the same time, you will develop the technical, professional, and problem-solving skills needed for a successful career in IT.

What You'll Be Doing

• Provide first-line IT support through our ticketing system, helping employees quickly resolve technical issues and maintain productivity.
• Assist with the installation, configuration, and troubleshooting of laptops, mobile devices, printers, and workplace technology to ensure a smooth user experience.
• Support employee onboarding and offboarding activities, helping ensure secure and efficient access to systems and tools.
• Contribute to Microsoft 365 and Microsoft Entra ID user administration, including account provisioning, access management, and basic security-related processes.
• Participate in asset management, meeting room support, and IT service improvement initiatives while learning ITIL-based support and incident management practices.

What We're Looking For

• Currently pursuing a degree, diploma, or vocational qualification in Information Technology, Computer Science, or a related field.
• Strong interest in IT support, workplace technologies, and troubleshooting technical issues.
• Good communication skills and a customer-focused mindset.
• Ability to organize tasks, learn quickly, and work effectively in a collaborative team environment.
• Professional proficiency in French and a good level of English.

What You'll Get From Us

• A structured and hands-on traineeship with meaningful responsibilities from the start.
• The opportunity to develop practical experience across IT support, Microsoft 365, identity management, and service delivery.
• Coaching and mentorship from experienced IT professionals in an international environment.
• Exposure to regional and global IT teams, helping you build both technical and professional skills.
• A collaborative workplace where learning, curiosity, and continuous development are encouraged.and more. These vary by country and contract, but they're worth asking about - we think they're pretty great.

Ready to Make a Difference?

If you're excited about starting your IT career in a global company and want to learn in a supportive, hands-on environment, we'd love to hear from you. Even if you do not meet every requirement listed, we encourage you to apply and tell us what makes you a great fit for this opportunity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.