IT Support, Administration & Security Apprentice

Rail Europe; Paris; Sur place; EUR 25 000 - 35 000; Temps partiel

Résumé du poste

Rail Europe is seeking an apprentice for an IT Support & Workplace Operations role in Paris. This position involves hands-on support for users, managing workstations, and assisting with Microsoft Azure and Office 365 administration. Candidates should have experience in IT support, be fluent in French and English, and be comfortable with operational tasks. The apprenticeship requires working 1-2 days at school a week and 3-4 days on site, allowing for strong exposure to real IT topics and skill development on security-related matters.

Qualifications

• Hands-on exposure to IT support or IT administration required.
• Experience with Windows environments, Active Directory, Azure, Office 365, and Intune essential.
• French and English communication skills needed.

Responsabilités

• Provide day-to-day internal user support for employees and contractors.
• Help manage workstations, tools, and access to company resources.
• Support the administration of Microsoft environments.

Connaissances

IT support or IT administration

Windows environments

Active Directory

Azure

Office 365

Intune

User support

Networking knowledge

Formation

Curiosity and willingness to learn

Comfort with hands-on operational components

Description du poste

• Join Rail Europe and support the tools, devices, and environments used every day by employees and contractors across the company
• Take part in a hands‑on apprenticeship role at the crossroads of IT support, system administration, and operational security
• Work on a broad and practical scope, from user support and workplace operations to Microsoft administration and security improvement topics
• Join an international environment where your work helps colleagues stay productive and where your contribution has a direct impact on daily operations
• Grow in a role designed to give you strong exposure to real IT topics, while progressively building your skills on security‑related topics

IT Support & Workplace Operations

• Provide day‑to‑day internal user support for employees and contractors
• Help manage workstations, tools, and access to company resources
• Support end‑user devices and the workplace environment
• Help handle day‑to‑day operational IT requests

Systems & Administration

• Support the administration of Microsoft environments, especially Office 365, and Azure components used to manage devices and user environments
• Contribute to system administration activities linked to the internal IT environment
• Support infrastructure‑related operations across cloud and on‑site environments
• Assist with some network‑related topics when relevant

Security & Improvement Topics

• Help monitor alerts and support daily security operations activities
• Contribute to vulnerability follow‑up, incident follow‑up, and security hardening actions
• Support projects related to cloud migration, Active Directory decommissioning, and security improvement in Azure and Office 365
• Assist with automation topics related to alert handling and classification
• Support audit and risk analysis topics when relevant to the apprenticeship scope

What You Bring

Required

• Hands‑on exposure to IT support or IT administration
• Experience with Windows environments, Active Directory, Azure, Office 365, Intune
• Experience in user support
• French and English
• Curiosity, willingness to learn, and a practical problem‑solving mindset
• Seriousness in handling requests and a collaborative way of working
• Comfort with a hands‑on role with a strong operational component
• Ability to work on site in Paris
• Availability for an apprenticeship rhythm of 1 to 2 days at school per week and 3 to 4 days on site

Is a plus, but not required

• Knowledge of networking
• Knowledge of Apple / Mac environments
• Exposure to scripting
• Knowledge of security topics, vulnerability management, or security tools

Recruitment Process

• Talent Acquisition interview – To assess motivation, communication, and fit with the apprenticeship format
• Technical interview – With the Head of Security & Infrastructure, to assess technical foundations, practical experience, and fit with the role scope
• Optional team fit interview – To assess service mindset, seriousness in day‑to‑day work, and fit with the team