Global IT Support Trainee (Apprenticeship)

Danfoss GmbH; Reyrieux; Sur place; EUR 10 000 - 15 000; Temps partiel

Résumé du poste

Danfoss GmbH is seeking an IT Support Trainee to gain hands-on experience in a global industrial company. You will assist with end-user support, workplace tech, and Microsoft 365, while learning identity management and IT service delivery in a real-world environment.

You'll work alongside experienced IT professionals, build practical skills from day one, and contribute to secure access, device management, and service improvements across regional and global teams.

Qualifications

• Pursuing a degree or vocational qualification in Information Technology or a related field.
• Strong interest in IT support, workplace technologies, and troubleshooting.
• Good communication and a customer-focused mindset.
• Organize tasks, learn quickly, and work well in a collaborative team.
• Fluency in French and good level of English.

Responsabilités

• Provide first-line IT support through the ticketing system to resolve issues and sustain productivity.
• Assist with installation, configuration, and troubleshooting of laptops, mobile devices, printers, and workplace tech.
• Support employee onboarding and offboarding for secure system access.
• Contribute to Microsoft 365 and Entra ID administration, including provisioning and access management.
• Participate in asset management and IT service improvement initiatives, learning ITIL practices.

Connaissances

IT support interest

Workplace technologies

Troubleshooting

Communication skills

Customer focus

French language

English language

Formation

Pursuing IT degree or diploma

Outils

Microsoft 365

Entra ID

ITIL practices

Ticketing system

Description du poste

Danfoss GmbH is seeking an IT Support Trainee to gain hands-on experience in a global industrial company. You will assist with end-user support, workplace tech, and Microsoft 365, while learning identity management and IT service delivery in a real-world environment.

You'll work alongside experienced IT professionals, build practical skills from day one, and contribute to secure access, device management, and service improvements across regional and global teams.