IT Apprentice

Cornerstone Research; France; Sur place; EUR 12 000 - 19 000; Plein temps

Résumé du poste

Cornerstone is seeking an IT Apprentice to support daily IT operations at our Paris office. In this hands-on role, you will assist with technical support requests, device provisioning, account management, and documentation while learning enterprise IT processes.

You will gain experience with Windows and macOS basics, Microsoft 365, identity and endpoint management, and IT service management in a collaborative, fast-paced environment.

Qualifications

• Pursuing IT/CS degree; basic Windows/macOS knowledge required.
• Familiarity with Microsoft 365, networking, or ticketing systems is a plus.
• Strong communication and customer service skills are essential.
• Able to manage multiple tasks in a fast-paced, team-oriented environment.

Responsabilités

• Provide first-level technical support for hardware, software, and access issues
• Assist with onboarding and offboarding including laptop provisioning and account setup
• Troubleshoot basic Windows and macOS issues
• Support password resets, MFA enrollment, and access requests
• Document incidents and requests in the IT service management system (e.g., ServiceNow)
• Assist with asset management, inventory tracking, and device imaging
• Contribute to knowledge base documentation and process improvements
• Escalate complex issues to Tier 2 or senior engineers as appropriate

Connaissances

Windows basics

macOS basics

Microsoft 365

Networking fundamentals

Ticketing systems

Communication skills

Customer service

Multitasking

Teamwork

Formation

Pursuing IT/CS degree

Outils

ServiceNow

Description du poste

We're looking for a

IT Apprentice

This role is

Office Based, France

This role is available in our Paris office only

The IT Service Desk Intern supports daily IT operations by assisting with technical support requests, device provisioning, account management, and documentation. This role provides hands‑on experience in enterprise IT environments while developing foundational skills in troubleshooting, customer service, and IT service management processes.

Key Responsibilities

• Provide first-level technical support for hardware, software, and access-related issues
• Assist with onboarding and offboarding processes, including laptop provisioning and account setup
• Troubleshoot basic Windows and macOS issues
• Support password resets, MFA enrollment, and access requests
• Document incidents and requests in the IT service management system (e.g., ServiceNow)
• Assist with asset management, inventory tracking, and device imaging
• Contribute to knowledge base documentation and process improvement efforts
• Escalate complex issues to Tier 2 or senior engineers as appropriate

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or related field
• Basic understanding of Windows and macOS operating systems
• Familiarity with Microsoft 365, networking fundamentals, or ticketing systems is a plus
• Strong communication and customer service skills
• Ability to manage multiple tasks and prioritize effectively
• Willingness to learn in a fast‑paced, team‑oriented environment

What You’ll Gain

• Hands‑on experience in enterprise IT operations
• Exposure to identity management, endpoint management, and service management processes
• Mentorship from experienced IT professionals
• Real‑world troubleshooting and customer interaction experience

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI‑powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high‑performing, future‑ready organizations and people today.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market‑driven research, and skill‑based appraisals. As part of our mission to share success and empower individuals to thrive in an ever‑changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short‑ and program‑specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job‑related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full‑time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 0 - 0 EUR.

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