IT Support Intern — Paris, Hands-on IT & Security

Dedale Intelligence; Paris; Sur place; EUR 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Career path to CDI

Mentoring

Paris WeWork office

Hands-on role with impact

Résumé du poste

Dedale Intelligence in Paris is offering an IT Support Technician internship at the heart of the company’s day-to-day operations. You will be the day-to-day IT point of contact for all teams, handling on-site hardware and network issues and providing remote support.

You will gain real experience in a modern IT and security environment, with close mentoring, and a potential path to a permanent role (CDI) for top performers.

Qualifications

• Last year of a graduate degree in a related field.
• First experience in IT support is a plus; motivated candidates welcome.
• Comfortable troubleshooting Windows and macOS; basics of Microsoft 365 administration are a plus.
• Exposure to MDM/endpoint tools (Intune or similar) is an asset, otherwise a willingness to learn.
• Methodical, service-oriented, with a habit of clear documentation.
• Fluent English; working French is a strong plus.
• On-site in Paris; role involves admin rights and account management.

Responsabilités

• Handle requests through the ticketing system, diagnose and resolve hardware and software incidents, on-site and remotely.
• Workstations, laptops, peripherals, meeting rooms and network connectivity issues.
• Prepare and configure equipment, create accounts, hand out and recover devices for new joiners and leavers.
• Manage the user account lifecycle (Microsoft 365 / Entra ID), access rights and group memberships.
• Maintain the inventory, service equipment, anticipate obsolescence and plan renewals.
• Deploy and track device compliance through our MDM tool (Intune) across the fleet: enrolment, encryption, patching and configuration.
• Document and improve IT procedures (provisioning, support, change management) to drive efficiency.

Connaissances

Windows troubleshooting

macOS troubleshooting

Documentation

Formation

Last year of a graduate degree in a related field

Outils

Intune

Microsoft 365

Entra ID

Description du poste

Dedale Intelligence in Paris is offering an IT Support Technician internship at the heart of the company’s day-to-day operations. You will be the day-to-day IT point of contact for all teams, handling on-site hardware and network issues and providing remote support.

You will gain real experience in a modern IT and security environment, with close mentoring, and a potential path to a permanent role (CDI) for top performers.