Hybrid IT Support Intern with Mentorship

Datadog; Paris; Hybride; EUR 13 000 - 18 000; Plein temps

Avantages offerts par ce poste

Relocation support

Mentorship program

In-person intern cohort

Office snacks and catered lunches

Résumé du poste

Datadog is seeking an Enterprise IT Support intern in Paris to bridge theoretical learning with practical IT support tasks. You will assist in customer service, laptop deployment, onboarding/offboarding, ticketing, inventory, and documentation under supervision.

You will gain exposure to MFA/2FA, MDM, access management, and security incident response while collaborating with global teams in a hybrid work environment.

Qualifications

• Pursuing IT-related degree as part of curriculum.
• Interest in IT support, security-adjacent tasks and teamwork.

Responsabilités

• Learn and assist in providing customer service and technical support for our employees.
• Shadow and support laptop deployment as part of onboarding and refresh cycles.
• Shadow and support laptop collection and account deactivation as part of employee offboarding cycles.
• Participate in new hire orientations to understand policies, best practices and services used within Datadog.
• Assist with general ticketing, account management, and basic troubleshooting under supervision.
• Help maintain hardware and software inventory.
• Contribute to documentation creation and maintenance.
• Observe and support unified communications setups in conference rooms and common areas.
• Participate in team meetings and knowledge-sharing sessions.
• Gain exposure to deployment and security-related projects.

Connaissances

Customer service

Technical support

Troubleshooting

Documentation

Formation

Pursuing IT/Cybersecurity degree

Description du poste

Datadog is seeking an Enterprise IT Support intern in Paris to bridge theoretical learning with practical IT support tasks. You will assist in customer service, laptop deployment, onboarding/offboarding, ticketing, inventory, and documentation under supervision.

You will gain exposure to MFA/2FA, MDM, access management, and security incident response while collaborating with global teams in a hybrid work environment.