[Paris] IT Support Intern (End-of-Studies)

Dedale Intelligence; Paris; Sur place; EUR 9 500 - 11 000; Plein temps

Avantages offerts par ce poste

Mentoring

Path to CDI

Paris office

Young international team

Résumé du poste

Dedale Intelligence in Paris offers an hands-on IT internship reporting to the Head of Security. You will provide day-to-day support, cover on-site and remote issues, and help configure devices for new joiners while learning the security stack.

This role combines practical IT operations with cybersecurity awareness, mentoring, and potential a CDI path for strong performers. The team is international and the office is in the heart of Paris.

Qualifications

• Last year of a graduate degree in a related field; end-of-studies internship.
• Experience in IT support is a plus.
• Comfortable troubleshooting Windows and macOS.
• Exposure to MDM/endpoint tools (Intune) is an asset.
• Clear documentation and service orientation.

Responsabilités

• Provide hands-on IT support via ticketing system, remote and on-site.
• On-site support in Paris for workstations and network.
• Handle onboarding/offboarding and account provisioning.
• Manage user accounts (Microsoft 365 / Entra ID) and access.
• Maintain fleet inventory and plan renewals.
• Ensure device compliance via Intune; patching and config.
• Document IT procedures to drive efficiency.

Connaissances

Fluent English

French language

Windows/macOS troubleshooting

Microsoft 365 administration basics

Documentation best practices

Customer service mindset

Formation

Bachelor or Master in IT/related field

Outils

Intune

Microsoft 365

Description du poste

About the role:

Reporting to the Head of Security, you are the day-to-day IT point of contact for every team. You make sure everyone has a reliable, secure and well-equipped working environment, from a new joiner’s first day through to everyday support. You work both on-site (hardware, network, workstations) and remotely.

This is a hands-on, varied internship, ideal for a student who wants to gain real experience in a modern IT and security environment, with close mentoring along the way. A permanent role may follow a successful internship.

What you’ll do:

• User support: handle requests through the ticketing system, diagnose and resolve hardware and software incidents, on-site and remotely.

• On-site support in Paris: workstations, laptops, peripherals, meeting rooms and network connectivity issues.

• Onboarding & offboarding: prepare and configure equipment, create accounts, hand out and recover devices for new joiners and leavers.

• Account management: manage the user account lifecycle (Microsoft 365 / Entra ID), access rights and group memberships.

• Fleet management: maintain the inventory, service equipment, anticipate obsolescence and plan renewals.

• Device compliance: deploy and track compliance through our MDM tool (Intune) across the fleet: enrolment, encryption, patching and configuration.

• Process improvement: document and improve IT procedures (provisioning, support, change management) to drive efficiency.

What you’ll learn:

You will be trained by the Head of Security on the full security and IT stack we operate (Entra ID, Defender, network, internal infrastructure). You will contribute directly to our compliance goals (SOC 2, ISO 27001) by securing every device in the company, and you will take part in budget optimization (licenses, hardware, vendors). The scope grows with you.

Your Qualifications:

Last year of a graduate degree (Bachelor or Master) in a related field, ideally looking for an end-of-studies internship.

A first experience (internship, project or apprenticeship) in IT support is a plus; motivated candidates are welcome.

Comfortable troubleshooting Windows and macOS; basics of Microsoft 365 administration are a plus.

Exposure to MDM/endpoint tools (Intune or similar) is an asset, otherwise a genuine willingness to learn.

Methodical, service-oriented, with a habit of clear documentation.

Fluent English; working French is a strong plus.

On-site in Paris; reliable and trustworthy (the role involves admin rights and account management).

Why join us:

• A genuine springboard: a formative internship with a path to a permanent role (CDI) for a strong performer.
• A hands-on, autonomous and varied role with visible impact across the whole company.
• Real mentoring and skill-building across IT and cybersecurity.
• Offices in the heart of Paris (WeWork), and a young, international team.
• A modern, stimulating tech environment, in direct contact with management.