IT Support Intern: Hands-on IT & Security Mentorship Paris

Dedale Intelligence; France; On-site; EUR 12,000 - 17,000; Part time

Benefits offered by this job

Mentoring

Path to CDI

Paris offices at WeWork

Modern tech environment

Job summary

Dedale Intelligence invites applications for an IT Support Technician internship based in Paris. You will work under the Head of Security, handling day-to-day user support, hardware setup, onboarding/offboarding, and account management across Microsoft 365 and Entra ID.

You will gain hands-on experience in IT and cybersecurity, with mentoring and a potential permanent role (CDI) after a successful internship. This is a concrete chance to influence IT operations in a growing tech-focused company.

Qualifications

• Last year of a graduate degree (Bachelor or Master) in a related field.
• A first experience (internship, project or apprenticeship) in IT support is a plus; motivated candidates are welcome.
• Comfortable troubleshooting Windows and macOS; basics of Microsoft 365 administration are a plus.
• Exposure to MDM/endpoint tools (Intune or similar) is an asset, otherwise a genuine willingness to learn.
• Methodical, service-oriented, with a habit of clear documentation.
• Fluent English; working French is a strong plus.
• On-site in Paris; reliable and trustworthy (the role involves admin rights and account management).

Responsibilities

• Handle user requests via the ticketing system and diagnose hardware/software incidents both on-site and remotely.
• Provide on-site support in Paris for workstations, laptops, peripherals, meeting rooms and network connectivity.
• Assist onboarding and offboarding: configure equipment, create accounts, issue and reclaim devices.
• Manage user accounts and access rights (Microsoft 365 / Entra ID) and group memberships.
• Maintain fleet inventory, plan renewals, and monitor device compliance with MDM (Intune).
• Document IT procedures and contribute to process improvements for provisioning and change management.

Skills

Windows/macOS troubleshooting

MDM/Intune

Microsoft 365 administration

English & French

Education

Last year of graduate degree

Tools

Intune

Job description

Dedale Intelligence invites applications for an IT Support Technician internship based in Paris. You will work under the Head of Security, handling day-to-day user support, hardware setup, onboarding/offboarding, and account management across Microsoft 365 and Entra ID.

You will gain hands-on experience in IT and cybersecurity, with mentoring and a potential permanent role (CDI) after a successful internship. This is a concrete chance to influence IT operations in a growing tech-focused company.