Lead Helpdesk: Inspire IT Support & Team Growth

3Doubles; Paris; On-site; EUR 45,000 - 60,000; Full time

Job summary

3Doubles in Paris is seeking a Lead Helpdesk to join its IT team. This role is essential for user support and involves managing the Helpdesk team to ensure optimal IT service and resources for staff.

The ideal candidate will organize support, guarantee response times, and develop the team's skills. A CDI contract is offered with a starting date early in 2025, and the position is to be based on-site in Paris.

Responsibilities

• Manage the Helpdesk team: organization, support, and skills development.
• Ensure a smooth IT service by guaranteeing optimal response times.
• Act as the key contact for users to ensure they have the best tools.

Job description

3Doubles in Paris is seeking a Lead Helpdesk to join its IT team. This role is essential for user support and involves managing the Helpdesk team to ensure optimal IT service and resources for staff.

The ideal candidate will organize support, guarantee response times, and develop the team's skills. A CDI contract is offered with a starting date early in 2025, and the position is to be based on-site in Paris.