IT Operations & Reliability Specialist

ThoughtLabs Belgium; Strasbourg; Sur place; EUR 70 000 - 90 000; Plein temps

Résumé du poste

ThoughtLabs Belgium is seeking an experienced IT Operations professional to ensure stable, secure and high‑performing systems across environments. The role covers second-level incident resolution, maintenance to meet baselines, and proactive observability-driven improvements.

You will work with DevSecOps for deployments and collaborate with DBAs, architects, and operational teams. The candidate should have 5+ years in IT operations, ITIL expertise, and strong Linux/Kubernetes/CI-CD knowledge;

Qualifications

• University degree in IT or relevant discipline.
• Minimum 5 years of IT experience; 3+ years in IT operations or L2 support for large systems.
• Strong knowledge of ITIL processes: Incident, Problem, Change, Release, Event, Knowledge.

Responsabilités

• Ensure system maintenance, stability, security and performance across environments.
• Provide L2 support by analysing incidents and service requests against SLAs.
• Perform corrective, adaptive, preventive and perfective maintenance to meet security baselines.
• Monitor health using observability tools; coordinate with DevSecOps for deployments and optimisations.
• Collaborate with DBAs, Architects and Operational teams for configuration and change control.
• Participate in change and release management; ensure readiness and rollback validation.
• Contribute to post-incident reviews and knowledge base documentation.
• Provide operational support for middleware and integration components.

Connaissances

ITIL knowledge

Linux/Unix

Observability

CI/CD

API/middleware knowledge

Security baselines

Formation

University degree in IT

Outils

ServiceNow

Kubernetes

Jenkins

Description du poste

ThoughtLabs Belgium is seeking an experienced IT Operations professional to ensure stable, secure and high‑performing systems across environments. The role covers second-level incident resolution, maintenance to meet baselines, and proactive observability-driven improvements.

You will work with DevSecOps for deployments and collaborate with DBAs, architects, and operational teams. The candidate should have 5+ years in IT operations, ITIL expertise, and strong Linux/Kubernetes/CI-CD knowledge;