Production Systems Engineer — L2 Ops & Observability

Netcompany; Strasbourg; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Netcompany is seeking an Operations & Application Support Engineer to ensure production stability, support L2 incidents, and maintain observability across Europe. The role requires expertise in Linux, containers, CI/CD, and API/middleware environments.

English fluency is essential, French is advantageous. This full-time position is based in Strasbourg, France, with opportunities to work on international projects within EU institutions.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• Minimum 3 years in IT operations or application support, incl. 2 years in L2 support.
• Strong ITIL service management knowledge: Incident, Problem, Change, Release, Knowledge.
• Hands-on with Linux/Unix, containers, monitoring tools.
• Knowledge of CI/CD pipelines, configuration management, and automation.
• Experience with APIs, middleware, identity and web tech.
• English communication excellence; French is a plus.

Responsabilités

• Ensure stability, availability, performance and security of production systems.
• Provide L2 support for incidents and service requests within SLAs.
• Monitor health using observability tools and respond to alerts.
• Perform maintenance to ensure continuity and compliance.
• Support change, release and deployment activities with validation/rollback.
• Maintain runbooks and incident records.
• Collaborate with DevSecOps, DBAs, architects and stakeholders.
• Support middleware, APIs and identity management platforms.

Connaissances

ITIL knowledge

Linux/Unix

CI/CD pipelines

Monitoring & observability

API/Web technologies

Formation

Bachelor's degree in Computer Science

Outils

Kubernetes

Linux Administration

Monitoring tools

Description du poste

Netcompany is seeking an Operations & Application Support Engineer to ensure production stability, support L2 incidents, and maintain observability across Europe. The role requires expertise in Linux, containers, CI/CD, and API/middleware environments.

English fluency is essential, French is advantageous. This full-time position is based in Strasbourg, France, with opportunities to work on international projects within EU institutions.