Production Reliability Engineer

Outsight; Paris; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Outsight is seeking a Production Operations specialist to maintain the stability of live deployments in a Hybrid SaaS environment. You will isolate software incidents, parse logs, and escalate defects to the L2 Customer Engineering team, with on-call rotations including nights and weekends.

The role requires 3+ years supporting live systems, strong Linux skills, and familiarity with hybrid networks, DNS, VPNs, firewalls, and cloud services. English fluency is required; French is a plus.

Qualifications

• 3+ years supporting live production software environments.
• Experience with Linux/Unix command-line and remote diagnostics.
• Familiarity with hybrid environments (physical hardware, TCP/IP networking, DNS, VPNs, firewalls, VLANs, cloud services).
• Ability to provide clear incident timelines and status updates to stakeholders.

Responsabilités

• Validate that new customer deployments meet documentation and alert thresholds before accepting ownership.
• Triaging tickets, reproducing defects in test environments, escalating unresolved issues with log data.
• Perform scheduled configuration changes, health audits, and remote updates on live systems.
• Write and maintain runbooks and troubleshooting guides for incident resolution workflows.
• Reconstruct incident timelines and submit bug reports to Product and Engineering teams.

Connaissances

English fluency

Incident communication

Linux

Night/weekend on-call

Outils

Bash

Python

SQL

REST APIs

Docker

Kubernetes

Grafana

Prometheus

Description du poste

Outsight is seeking a Production Operations specialist to maintain the stability of live deployments in a Hybrid SaaS environment. You will isolate software incidents, parse logs, and escalate defects to the L2 Customer Engineering team, with on-call rotations including nights and weekends.

The role requires 3+ years supporting live systems, strong Linux skills, and familiarity with hybrid networks, DNS, VPNs, firewalls, and cloud services. English fluency is required; French is a plus.