IT Helpdesk Technician Apprentice (H/F)

Hotel Grandes Rousses; Paris; Sur place; EUR 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

75% coverage of public transportation

Team-building activities

International environment

Résumé du poste

Oetker Hotels in Paris is seeking an IT Support Technician to join the Corporate Office IT Team. You will provide first-line assistance for hardware, software, and connectivity issues and respond to help desk tickets.

This entry-level role requires 1–2 years of higher education, a foundational hardware/software knowledge, good problem-solving, and fluent English. You will collaborate with colleagues in a dynamic, international environment and support ongoing security practices.

Qualifications

• Completion of 1 to 2 years of higher education.
• Interest in information technology and willingness to learn.
• Foundational knowledge of computer hardware, operating systems, and common software applications.
• Strong analytical and problem-solving abilities with a proactive mindset.
• Excellent communication and collaboration with users and colleagues.
• Fluent level of English (oral and written).

Responsabilités

• Provide first-level assistance for hardware, software, and connectivity issues.
• Respond to help desk tickets and escalations.
• Set up, configure, and maintain computers, printers, and devices.
• Install, update, and troubleshoot software applications while ensuring licensing and security compliance.
• Perform routine equipment checks, basic repairs, and replacements.
• Troubleshoot wired and wireless network connectivity issues.
• Follow IT security protocols and report security incidents or vulnerabilities.

Connaissances

Technical support

Help desk

Troubleshooting

Hardware support

Software support

Networking basics

Windows OS

Printers

English fluency

Formation

Higher education (1–2 years)

Outils

IT tools

Description du poste

The IT Team of our Corporate Office, Oetker Hotels, located in Paris, is looking for its next talent to join the team and contribute to our upcoming projects !

Missions

• Technical Support & Troubleshooting
• Provide first-level assistance for hardware, software, and connectivity issues
• Respond to help desk tickets and escal
• Set up, configure, and maintain computers, printers, and other devices
• Perform routine equipment checks, basic repairs, and replacements
• Install, update, and troubleshoot software applications while ensuring licensing and security compliance
• Support users with software-related questions and issues

Network & System Assistance

• Troubleshoot wired and wireless network connectivity issues
• Perform basic network checks (cables, connections, device status)
• Assist with applying updates, patches, and security fixes
• Help maintain accurate hardware and software inventory

Security Awareness

• Follow IT security protocols to protect data and assets
• Report security incidents or vulnerabilities to the IT team

Profile

• Completion of 1 to 2 years of higher education.
• Demonstrated interest in information technology, with a strong motivation to learn and develop new skills.
• Foundational knowledge of computer hardware, operating systems, and common software applications.
• Strong analytical and problem‑solving abilities, with a proactive and solutions‑oriented mindset.
• Excellent communication skills and the ability to interact effectively with users and colleagues.
• Team‑oriented, with the ability to collaborate and contribute to a supportive work environment.
• Fluent level of English (oral and written)

Benefits

• 75% coverage of public transportation costs
• Team-building activities
• International and stimulating environment
• And more !