IT Helpdesk Technician Apprentice

Oetker Hotels; Paris; Sur place; EUR 20 000 - 27 000; Plein temps

Avantages offerts par ce poste

Transport subsidies

Team-building activities

International environment

Résumé du poste

Oetker Hotels in Paris is seeking an entry-level IT Support specialist to join our Corporate Office IT team. You will provide first-line assistance for hardware, software, and connectivity issues and respond to help desk tickets.

You will also assist with network and system checks, security awareness, and inventory maintenance. A 1–2 year higher education background and fluent English are required, with a proactive, team-oriented mindset.

Qualifications

• 1–2 years of higher education completed.
• Interest in information technology with motivation to learn.
• Foundational knowledge of computer hardware, operating systems, and common software.
• Strong analytical and problem-solving abilities.
• Excellent communication and teamwork skills.
• Fluent in English (spoken and written).

Responsabilités

• Provide first-level IT support for hardware, software, and connectivity issues.
• Respond to help desk tickets and assist with device setup and maintenance.
• Troubleshoot network connectivity and assist with updates and security fixes.
• Maintain accurate hardware and software inventory.

Connaissances

Hardware knowledge

Software knowledge

Networking basics

Troubleshooting

Communication

Teamwork

English fluency

Formation

1–2 years of higher education

Description du poste

The IT Team of our Corporate Office, Oetker Hotels, located in Paris, is looking for its next talent to join the team and contribute to our upcoming projects !

Missions

Technical Support & Troubleshooting

• Provide first-level assistance for hardware, software, and connectivity issues
• Respond to help desk tickets and raise when necessary
• Set up, configure, and maintain computers, printers, and other devices
• Perform routine equipment checks, basic repairs, and replacements
• Install, update, and troubleshoot software applications while ensuring licensing and security compliance
• Support users with software-related questions and issues

Network & System Assistance

• Troubleshoot wired and wireless network connectivity issues
• Perform basic network checks (cables, connections, device status)
• Assist with applying updates, patches, and security fixes
• Help maintain accurate hardware and software inventory

Security Awareness

• Follow IT security protocols to protect data and assets
• Report security incidents or vulnerabilities to the IT team

Profile

• Completion of 1 to 2 years of higher education.
• Demonstrated interest in information technology, with a strong motivation to learn and develop new skills.
• Foundational knowledge of computer hardware, operating systems, and common software applications.
• Strong analytical and problem‑solving abilities, with a proactive and solutions‑oriented mindset.
• Excellent communication skills and the ability to interact effectively with users and colleagues.
• Team‑oriented, with the ability to collaborate and contribute to a supportive work environment.
• Fluent level of English (oral and written)

Benefits

• 75% coverage of public transportation costs
• Team-building activities
• International and stimulating environment
• And more !

Oetker Hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The collection includes Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Hôtel du Cap-Eden-Roc in Antibes, Château Saint-Martin & Spa in Vence, The Lanesborough in London, L’Apogée Courchevel, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palácio Tangará in São Paulo, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe. In 2027, a new masterpiece will be opening in Saint-Tropez.