IT Helpdesk Support Specialist - Hybrid France

Axway; Courbevoie; Híbrido; EUR 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Retirement plans

Paid time off

Flexible work

Career development

Competitive pay

Global culture perks

Resumo da oferta

74Software is seeking an IT Helpdesk Support Specialist based in France to provide first-line technical assistance to employees, handle tickets, and maintain IT stock. The role requires strong problem-solving, customer service, and fluency in French and English.

You will assist with setup, configuration, and training, work across Windows, MacOS, and enterprise tools, and collaborate with Network/System teams.

Qualificações

• Bachelor's or Associate degree in IT, CS, or related field or equivalent work experience.
• 3–5 years in helpdesk or technical support in a multi-site, international company.
• Strong knowledge of Windows/macOS, enterprise tools, and security software.
• Excellent problem-solving and communication skills; able to work independently or in a team.

Responsabilidades

• Provide first-level IT support via tickets, email, chat, and in-person requests.
• Document, track, and resolve issues using the ticketing system.
• Assist in setup, installation, and configuration of hardware, software, and peripherals.
• Troubleshoot network, software, and hardware issues (remote and on-site).
• Assist with onboarding for new employees and account/workstation setup.
• Provide training and user guidance on IT systems and applications.
• Maintain IT stock and conduct annual stock counts.
• Collaborate with other departments to resolve complex issues and participate in IT projects.

Conhecimentos

Bilingual French/English

Customer focus

Problem solving

Teamwork / independence

Formação académica

Associate or Bachelor's in IT / Computer Science

Ferramentas

Windows 10

Windows 11

MacOS

Intune

Jamf

Jamf-Connect

M365 Admin

Trellix Defender

GlobalProtect VPN

Microsoft EntraID

Active Directory on-prem

Descrição da oferta de emprego

74Software is seeking an IT Helpdesk Support Specialist based in France to provide first-line technical assistance to employees, handle tickets, and maintain IT stock. The role requires strong problem-solving, customer service, and fluency in French and English.

You will assist with setup, configuration, and training, work across Windows, MacOS, and enterprise tools, and collaborate with Network/System teams.