Desktop IT Support Specialist

Servbank; Auvergne-Rhône-Alpes; On-site; EUR 32,000 - 52,000; Full time

Job summary

Servbank is seeking a knowledgeable Desktop Support Technician to join our IT team in France. You will provide technical support, troubleshoot, and maintain desktops, laptops, software, and peripherals to ensure employees and contractors have reliable access to technology.

Ideal candidates have strong problem-solving abilities, clear communication, and can work independently or with the IT group to resolve issues quickly and professionally.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• At least 1 year of desktop/helpdesk support experience.
• Knowledge of Windows, Office, AD, and Microsoft 365 Admin Center.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Provide technical support for employees and contractors, including desktops, laptops, software, hardware, printers, and peripherals.
• Troubleshoot and resolve technical issues quickly to minimize downtime.
• Install, configure, maintain, and support workstations, applications, and end-user devices.
• Assist with user account support in Active Directory and Microsoft 365.
• Document issues, resolutions, procedures, and equipment changes in the ticketing system or knowledge base.
• Collaborate with IT team members to resolve issues and support business needs.
• Communicate clearly and professionally with technical and non-technical users.
• Stay current with tools, technology, and best practices to support continuous improvement.

Skills

Troubleshooting

Communication

Customer service

Education

High school diploma or equivalent

Associate degree in IT

Tools

Active Directory

Microsoft 365 Admin Center

Windows OS

Microsoft Office

Job description

Servbank is seeking a knowledgeable Desktop Support Technician to join our IT team in France. You will provide technical support, troubleshoot, and maintain desktops, laptops, software, and peripherals to ensure employees and contractors have reliable access to technology.

Ideal candidates have strong problem-solving abilities, clear communication, and can work independently or with the IT group to resolve issues quickly and professionally.