International Customer Care Specialist — Remote 2 days/wk

Karos; Paris; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

2 days remote per week

Alan health insurance

Swile card 60% Karos

Holiday bonus

Quarterly bonus

Mobility package

Great team

New offices in Paris

Job summary

Karos is expanding its international User Support Team and seeks driven individuals to join the frontline, ensuring user happiness and trust. You will work with the Support Manager to handle inquiries, optimize via automation, and elevate the user experience across countries Karos operates in.

You will thrive in a fast-growing environment, balancing automation with human touch, and you will contribute to a culture of exceptional service across France and beyond.

Qualifications

• Fluent in French and English, both written and spoken.
• German or Spanish reading/writing is a strong asset.
• Autonomous, dynamic, and able to thrive in a fast-growing team.

Responsibilities

• Turn user interactions into trust and satisfaction.
• Use automation and AI tools to handle common requests.
• Anticipate user needs to improve the experience across Karos markets.
• Propose and track new success indicators for support efficiency.
• Contribute to team goals in a fast-paced, collaborative environment.

Skills

French language

English language

Team spirit

Autonomous

Tools

Intercom

Microsoft Office

Job description

Karos is expanding its international User Support Team and seeks driven individuals to join the frontline, ensuring user happiness and trust. You will work with the Support Manager to handle inquiries, optimize via automation, and elevate the user experience across countries Karos operates in.

You will thrive in a fast-growing environment, balancing automation with human touch, and you will contribute to a culture of exceptional service across France and beyond.